Mazuma Mobile
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Appalled by Mazuma
I am absolutely appalled by Mazuma. They are just scammers to me. I sent in an iPhone XR 128GB and was quoted 80, which I thought was reasonable, however when they received they said there were scratches and offered 20 pounds!! I sent them the images and video I took of the phone before I packaged it all up with the original box - it was genuinely in a great condition as I’ve always used a screen protector and phone case. It was fully working, battery health was still great - no issues at all for a handset of that age and I take pride in that. Knocking 60 off the price because of a couple of small wear and tear scratches is absolute insanity. It’s as if they were expecting a brand new handset. Their customer service sent images of ‘proof’ which were literally barely visible, but a mysterious ‘crack’ had appeared on the phone which wasn’t in my photos. So not sure if that photo was even of my phone… After arguing this, they revised their offer to 30 which I declined due to how they dealt with everything. I am so taken aback by the offer and wish I’d never sent to them, and will never use them again. Beware! Order No: M9164881