Review summary

Mazuma Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

AB

Ashley Burke

5 out of 5 stars
All paid as promised top service

Quote and paid full price as stated. Very quick and easy to use

GM

Gareth McLaughlin

5 out of 5 stars
Always a great experience

I've used mazuma many times and each time the process is first class.

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All reviews

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Showing 231 - 240 of 996 reviews
CW
5 out of 5 stars

Fair price and fast service!

Fair price and fast service!

Date of experience: July 4, 2025

DF
1 out of 5 stars

What a farce.

Send phone after price given of £175. Phone has had protective cover on since new and has always been in a case. I then get an email through to say sorry it’s scratched £65. That’s one thing I know is not true I rejected the offer and miraculously they increase the offer to £110. This to me means that at £65 they were effectively trying to con me, as it was always worth more than that. They will get you to send the phone and then barter cheaper. Ignore the offer they give it’s meaningless. I will give these a wide berth as will everyone I know and share this with.

Date of experience: July 4, 2025

SR
5 out of 5 stars

I've always had a great service with…

I've always had a great service with Mazuma mobile. They are quick at processing orders you send in, and I got promptly paid the same day. No complaints from here. I recently cleared out some of my excess tech, and am saving up for a new iPad. So it's a no brainer, for me. Fast, prompt service, and getting paid the same day, less than 24hrs sending it in, via next day delivery, was what I call good service. It's also worth keeping an eye on the prices they pay, as from experience, you'll find they'll pay more than music magpie, and vice versa. In this case, they paid more than the other place for my Google pixel phone, that was less in pristine condition. So yeah, no complains from here! 😎👍

Date of experience: July 4, 2025

P
5 out of 5 stars

The site was easy to use the service…

The site was easy to use the service was quick and I was aware of what was happening every step.

Date of experience: July 4, 2025

DB
1 out of 5 stars

Not the way to do business...

Not the way to do business... Sent in my daughters old iphone after being offered £185, which my 15 year old daughter was delighted with as she wanted to buy herself some new trainers the phone had always been in a case, battery was on 82% which I checked and screen shot before sending, it had a couple of very minor scratches on it here and there, which I acknowledged. Sent the phone in, and got a email to say due to the scratches and battery being below 80% (absolute rubbish) they would only offer now £65. I accepted the £65 as I couldn't be bothered with all the back and forth but I will never use this company again, I was warned off by a work college, of this exact experience they had with their phone. Lesson learnt, All my previous phones had gone back to Apple direct, and had never been reduced on what was agreed/quoted. Do not use Mazuma Mobile would be my advise to anyone considering this company. Ref Number M9170557 My Reply to Mazuma's generic rely: The battery wasn't below 80% it was on 82% before I sent it and have a screen shot to prove this. I accepted the payment as said in my inital review, as I couldn't be bothered with the back and forth of the phone through the post, Just because you reply confirming what I put in my inital review doesn't mean you have offered a good or honest service, I for one will never use you again, and I would advise anyone else to take their phones elsewhere as once you've sent it in the post, Mazuma Mobile can say whatever they want to knock your prices down and you have no way of arguing.

Date of experience: July 4, 2025

L
1 out of 5 stars

Got a quote for £300

Got a quote for £300. Sent the phone in via special delivery (£10) and they came back with a price of £110 due to 'deep scratches'. There are not deep scratches, I'd actually taken the phone into apple the week before to get the battery replaced and they said it was in perfect condition. I challenged Mazuma and they came back within an hour with a revised price of £160. I rejected this and have asked for my device to be returned as I can sell it privately for more and apple offered me £260 anyway. Won't be using again, total waste of time and clearly just a scam

Date of experience: July 3, 2025

G
5 out of 5 stars

Fast payment, excellent service.

Fast payment as promised, got paid the day after sending! Will definitely be using again.

Date of experience: July 3, 2025

J
5 out of 5 stars

Fantastic Service! Highly Recommended!

The whole experience of selling my device on Mazuma Mobile was excellent from start to finish. Extremely clear pricing on the website that is fair and extremely competitive. Easy to follow instructions and regular updates made the whole process completely stress free. I received the payment in my bank account only two days after shipping. I cannot fault the service and would highly recommend it to anyone looking to sell their old device. Thank you very much Mazuma Mobile!!!!

Date of experience: July 3, 2025

M
5 out of 5 stars

Recently traded in an old mobile…

Recently traded in an old mobile device, Great service and great trade in price. Would definitely recommend

Date of experience: July 3, 2025

JR
5 out of 5 stars

Quick and Reliable transaction..

Quick and Reliable transaction..

Date of experience: July 3, 2025

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