Review summary

Marsh & Parsons Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

LO

Lisa O'Dwyer

5 out of 5 stars
Marsh and Parsons, Tooting - a really good experience!

I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in their dealings with me, they are both highly experienced agents who know the wider housing market and the local market well and understand the impact of the change in one on the other. Connor Marney, managed the on-the-ground marketing and sale of my property, an absolute star! Calm and reliable, unfailingly polite and hard working I felt really fortunate having Connor as part of my sales team. A big thank you to M&P, I have no hesitation in recommending you!

T

Tracy

1 out of 5 stars
I worked with Marsh and Parsons to do a…

I worked with Marsh and Parsons to do a short-term lease. My agent rushed me to send over full funds (deposit and entirety of rent) immediately to secure the flat, warning me that I might not get the place otherwise, so I did. He wrote to confirm that I got the place. A month later, he said that I actually did not get the place as apparently the landlord was no longer renting it out, despite the contract and confirmation. He β€œgenerously” β€” that’s sarcasm β€” offered to refund the money. When he sent it back, it was short $1k. He refused to do anything else about it. Not only did he fail to fulfill contract obligations and screw me over that way, he also caused me financial loss for the privilege.

GD

Graeme Downie

5 out of 5 stars
Flat windows fixed

Windows fixed on flat quickly and efficiently.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

791 total β€’ Write a review

Showing 661 - 670 of 787 reviews
NK
1 out of 5 stars

Agency involved with subletting

The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!

Date of experience: June 5, 2023

NG
1 out of 5 stars

Very unprofessional company

Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!

Date of experience: May 15, 2023

L
5 out of 5 stars

Professional and knowledgeable

I was looking for a let in Chelsea and, as you might imagine, there are lots! Thea, from M & P was so incredible helpful guiding me though my specific needs. She was on time for our appointment, helpful, knowledgeable, friendly yet very professional. It made my search a pleasure and not a chore.l I'm sure she will go on to do great things. I'd employ her in a second!!

Date of experience: May 12, 2023

SC
1 out of 5 stars

Awful experience with Niall

Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works

Date of experience: May 11, 2023

D
1 out of 5 stars

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them. To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Date of experience: May 9, 2023

MB
5 out of 5 stars

excellent service

Just wanted to thank Toby and the team at Marsh and Parsons, Balham and Clapham South. Toby was very professional and helped us at each stage to navigate the rental process. Communication was excellent and we felt well supported.

Date of experience: April 26, 2023

OO
1 out of 5 stars

Worst experience for renting

Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.

Date of experience: April 11, 2023

JR
5 out of 5 stars

Best we've worked work! Beth

We worked with Bethany H for our Balham/Stretham search and have nothing but positive things to say. We used Bethany last year when initially looking, then again this year. Her personality, professionalism, commitment to making you feel at ease, and understanding of the market is second to none. Best consultant/agent we've ever worked with.

Date of experience: April 9, 2023

CN
1 out of 5 stars

Today I had a very bad experience with…

Today I had a very bad experience with you letting manager(Roy Khan) over the phone . As my contact is going to end on 27/05/2023 I was contactez by a letting agent to have a view yesterday and I was agree. This morning I was contacted again to have another 4 views . I respond back that I can have one of them and that this 4 over 1 hour and 30 minute is to much, and I can't have every day views like that , I can give a day a week to have views. Then after 1 minute I was call by the letting manager Roy Khan and I spoke with him telling him the same think that I can't have every day views the time that they want because i have work and i can'tbe home all the time. ln response with a very rude tone that the reason for that is because I don’t give them access without be beeing home . I said that I will never leave someone ele to be in my house where I pay rent without me or my collegues beeing home. Then he start to threaten and to intimidate me by telling that is going to deduct money from the depozit if I don’t give them access for views. He sow that I don’t let me intimidated and he try again by saying that if I don’t give them access they will contact the land lord and they will give me a 24 hours notice and then they will enter the property with or without us. This words are big words and what he said is trasspassing, entering a house without my concent. This is not a profesional way of dealing with a 30 months client who paid the rent every single time with no delay. After today if I can give a note is -10 and I will never work again with this company, and defenetly I will not recomand this letting company to anyone. I am very disappointed the way that I was treated

Date of experience: April 6, 2023

CR
1 out of 5 stars

Unprofessional and not customer oriented

Terrible experience renting a property managed by Marsh and Parsons: - they were extremely slow to work on urgent requests (heating, hot water, electrical faults) - they let a property without basic legal standards - they didn't inform us when the point of contact changed and we spent months without a repsonse - they were not professional and transparent with the pricing of their cleaning service

Date of experience: April 5, 2023

Previous1β€’β€’β€’666768β€’β€’β€’79Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.