Review summary

Marsh & Parsons Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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See what reviewers are saying

LO

Lisa O'Dwyer

5 out of 5 stars
Marsh and Parsons, Tooting - a really good experience!

I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in their dealings with me, they are both highly experienced agents who know the wider housing market and the local market well and understand the impact of the change in one on the other. Connor Marney, managed the on-the-ground marketing and sale of my property, an absolute star! Calm and reliable, unfailingly polite and hard working I felt really fortunate having Connor as part of my sales team. A big thank you to M&P, I have no hesitation in recommending you!

T

Tracy

1 out of 5 stars
I worked with Marsh and Parsons to do a…

I worked with Marsh and Parsons to do a short-term lease. My agent rushed me to send over full funds (deposit and entirety of rent) immediately to secure the flat, warning me that I might not get the place otherwise, so I did. He wrote to confirm that I got the place. A month later, he said that I actually did not get the place as apparently the landlord was no longer renting it out, despite the contract and confirmation. He “generously” — that’s sarcasm — offered to refund the money. When he sent it back, it was short $1k. He refused to do anything else about it. Not only did he fail to fulfill contract obligations and screw me over that way, he also caused me financial loss for the privilege.

GD

Graeme Downie

5 out of 5 stars
Flat windows fixed

Windows fixed on flat quickly and efficiently.

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All reviews

791 total • Write a review

Showing 21 - 30 of 787 reviews
M
5 out of 5 stars

Outstanding Support from Nayara at Marsh & Parsons

I had a good experience thanks to the incredible support from Nayara, my letting agent. She was exceptionally patient and professional throughout what became a rather complex change of occupancy process. There were a few external factors that caused delays and added pressure to the situation—things outside of our control—but Nayara handled everything with calm, clarity, and care. Despite a few hiccups, she was always responsive, addressed our concerns thoroughly, and never lost sight of getting us to the finish line. Thanks to her diligence and guidance, we were able to resolve all our documentation and complete the process smoothly. I'm very grateful for her help and wouldn’t hesitate to recommend her to others navigating a similar process.

Date of experience: May 31, 2025

G
5 out of 5 stars

Been with M+P for nearly 18 years

Been with M+P for nearly 18 years, always efficient and best price achieved. Staff are easy to get a hold of and very pleasant. AAA+++

Date of experience: May 30, 2025

S
5 out of 5 stars

Very good experience working with the North Kensington team

I had a very positive experience working with the North Kensington team. They have been very pleasant to communicate with all the way through. Professional, friendly and took time to understand our needs so that we could focus on only relevant apartments

Date of experience: May 30, 2025

JS
5 out of 5 stars

Friendly and Welcoming

Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend

Date of experience: May 22, 2025

PJ
5 out of 5 stars

Lettings Service

Prompt, efficient and go the extra mile. Highly recommend

Date of experience: May 21, 2025

JC
1 out of 5 stars

Clowns

The communication from this company varies from laidback to the point of ignorance, through lacklustre, to downright rudeness, accusational, and borderline threatening, even when those threats are completely empty. When they want something, it's important to them. Now this may seem like a desirable trait in an estate agent, but it's really not when it results in the enthusiastic arrangement of viewings without consent. Inefficiency must be a target for these clowns. They turned up, with clients, unannounced, (without so much as a text in advance to confirm a viewing) whilst I was at work in an operating theatre. They had the audacity to say I was being difficult by not helping them arrange viewings, when I am the tenant the owner wishes to evict illegally (no fault) without notice. What jokers!

Date of experience: May 20, 2025

MP
5 out of 5 stars

Property lease extension.

Prompt responses and always provided the information required. Sorted my renewal in under 5 business including a fair negotiation with tenants who are not that quick to respond and new agreement signed.

Date of experience: May 20, 2025

MG
4 out of 5 stars

Responsive Service

I have had a positive experience with Marsh and Parsons who currently manage the flat I live in. Particularly Rasim, the property manager was helpful and available when I had queries and requests.

Date of experience: May 16, 2025

c
5 out of 5 stars

Nayara is amazing!

Nayara Ribeiro from the Hammersmith office has been an absolutely amazing Tenancy Manager. She was always incredibly helpful and accessible and made the check out process extremely smooth. Highly recommend!

Date of experience: May 14, 2025

AS
5 out of 5 stars

Quick response, helpful and professional

Very nice team, always ready to help. Quick response and great problem solving skills.

Date of experience: May 14, 2025

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