Review summary

Marsh & Parsons Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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See what reviewers are saying

LO

Lisa O'Dwyer

5 out of 5 stars
Marsh and Parsons, Tooting - a really good experience!

I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in their dealings with me, they are both highly experienced agents who know the wider housing market and the local market well and understand the impact of the change in one on the other. Connor Marney, managed the on-the-ground marketing and sale of my property, an absolute star! Calm and reliable, unfailingly polite and hard working I felt really fortunate having Connor as part of my sales team. A big thank you to M&P, I have no hesitation in recommending you!

T

Tracy

1 out of 5 stars
I worked with Marsh and Parsons to do a…

I worked with Marsh and Parsons to do a short-term lease. My agent rushed me to send over full funds (deposit and entirety of rent) immediately to secure the flat, warning me that I might not get the place otherwise, so I did. He wrote to confirm that I got the place. A month later, he said that I actually did not get the place as apparently the landlord was no longer renting it out, despite the contract and confirmation. He “generously” — that’s sarcasm — offered to refund the money. When he sent it back, it was short $1k. He refused to do anything else about it. Not only did he fail to fulfill contract obligations and screw me over that way, he also caused me financial loss for the privilege.

GD

Graeme Downie

5 out of 5 stars
Flat windows fixed

Windows fixed on flat quickly and efficiently.

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All reviews

791 total • Write a review

Showing 91 - 100 of 787 reviews
M
5 out of 5 stars

Great job coordinating end of tenancy process

Baran did a great job coordinating end of tenancy process: proactive in communication, helpful and flexible.

Date of experience: February 27, 2025

sr
5 out of 5 stars

Baran Mehmet

Baran Mehmet works for Marsh and Parsons Estate Agent. Baran is very efficient in his work and always answers emails very promptly. He is always very polite and patient.

Date of experience: February 26, 2025

J
5 out of 5 stars

Thorough and helpful service ensuring…

Thorough and helpful service ensuring our repairs were carried out as needed

Date of experience: February 25, 2025

AE
5 out of 5 stars

Marsh have managed my one bed flat in…

Marsh have managed my one bed flat in Notting Hill for several years. Recently I had a leak in my bath which damaged both my flat the flat below. Marsh property manager Tassos Joannu was extremely helpful. He was prompt in getting estimates and referring them to me for approval. He was good at co-ordinating among my tenant and the owner of the flat below. He was polite and friendly in all his dealings with me and the others. All in all he is a good professional. I was happy that he was responsible for repair of the water leak. Alex Eliezer 7 Chepstow Villas London W11 3EE

Date of experience: February 25, 2025

Uc
1 out of 5 stars

Despite asking M&P to delete my details…

If I could give 0 stars, I would. Despite asking M&P to delete my details in June 2023 I am still getting emails from Ralph​​​​ Edward Team Leader 80 Hammersmith Rd W14 8UD DDi: 020 8846 3489. I have complained to customer relations, but have not heard back. Very par for the course for this appallingly run company. Avoid at all costs, is my advice. Apropos the reply below: It is reassuring, I suppose, to know that finally my details have been deleted, but I have sent 9 emails - to Ralph Edward and Patrick Littlemore - copying in customer relations at the published email address: 1. 19 Feb, 17:54; 2. 19 Feb, 18:02; 3. 19 Feb, 18:17; 4. 20 Feb, 10:38; 5. 20 Feb, 22:00; 6. 21 Feb, 12:56; 7. 25 Feb, 09:46; 8. 25 Feb, 14:08 and 9. 26 Feb, 18:20 ...so maybe you could deign to reply to one of those?

Date of experience: February 25, 2025

KT
5 out of 5 stars

Quick and professional services

Quick and professional services

Date of experience: February 25, 2025

s

sam

US

4 out of 5 stars

Commetment

Baran was clear and punctual with the reporting. In addition,being on schedule with Landlord & Tenant.

Date of experience: February 22, 2025

Z
5 out of 5 stars

Tom Whitehouse is Excellent!

I have worked with Tom Whitehouse over multiple rental properties in Notting Hill over a long period of time. Tom gives clear advice on market valuation and status. Always professional and proactive. Very good at negotiating and ironing out problems/demands in order to get a tenancy signed up both parties happy with.

Date of experience: February 20, 2025

MM
5 out of 5 stars

Efficient and helpful

Baran was extremely helpful and responsive throughout the entire checkout process.

Date of experience: February 18, 2025

PT
5 out of 5 stars

Responded quickly to an invoicing…great communication, non combative

Responded quickly to an invoicing question, and explained in a rational way I was incorrect on 1 point but correct on another and also explained the difference in payment received. Great communication, non combative.

Date of experience: February 17, 2025

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