Review summary

Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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M

Maria

5 out of 5 stars
The customer service representative who…

The customer service representative who helped me was very knowledgeable and helped me with the issue.

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MJ

Mikael Jakobsson

1 out of 5 stars
Broken webshop, and unavailable support

Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.

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S

S

1 out of 5 stars
Katastrof ,ringer kundtjänst kan knappt…

Katastrof ,ringer kundtjänst kan knappt sitt egna jobb

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S

Steve

1 out of 5 stars
Unreliable and deceptive

I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.

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877 total • Write a review

Showing 41 - 50 of 873 reviews
BW

Special Thanks to Jenett the customer…

Special Thanks to Jenett the customer service when I had to switch from E-sim to Physical sim and she was very nice very helpful and very friendly. The coverage when on the go might not be the great experience I had but when you are at one place the mobile internet speed is very fast plus most of packages that Lyca has including free minutes call that allow me to call back to Thailand without additional costs than what I have paid for the package I am using. I understand what the Service providers can not control is the speeds and coverage but when the problems occurred they are there to help you fix it that's what is important to me as well. So keep up the good work and good packages promotional Lyka . Bhuwaryne.

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DN

I never received an invoice for the…

I never received an invoice for the previous month. I need the invoice to give to my accountant. I have never been this helpless in my life. The app and website are completely user unfriendly.

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ES

I had network connection problem and…

I had network connection problem and got it resolved quickly. Great support by Lina.

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M

Terrible Customer Service – Switching to Another Provider!

I’ve been a loyal Lycamobile customer for three years, but after today’s experience, I’m done. I called on February 7th around 9 a.m. to register my name on a new SIM card—something that should have been simple. Instead, I was met with rude, inattentive, and completely unhelpful agents. The first agent (Sandra) ignored what I was saying, asked irrelevant questions, and seemed completely unfocused. There was background noise, and she clearly wasn’t paying attention. And was trying so much to end the call even though the problem was not resoloved. When I called back, (and waited so long for my call to be answered) finally she answers again the same agent Sandra and guess what?! I got the same careless treatment—vague instructions that did nothing to fix the issue. On my third attempt, another agent repeatedly interrupted me and gave useless advice like “refresh the page” when I had already done so multiple times. This level of incompetence and disregard for customers is unacceptable. No one should have to go through a two-hour ordeal just to complete a basic request. Since Lycamobile’s customer support is unreliable, I’m switching to another provider immediately. If you value your time and expect decent customer service, I strongly advise looking elsewhere.

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FA

CS did a great support with swap sim issue on my iPhone

Did tried swap sim by myself following steps from the website, but I was blocked by an issue on my iPhone. I started to chat CS and connected to agent Lina, she understand well what my issue was. She helped and guided me for the latter steps until the sim swapped automatically on my iPhone. I was worried about the reliability of cellular company support, thought it would consume time and patience of mine, but that's not the case with what I experienced with Lyca. Tack så mycket, Lina.

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S

Patients & solved the issue fast

I have to admit that I was a liiite annoying customer, but Lina was very patient with me, genuinely kind and she solved the problem easily

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MJ

The worse mobile network in sweden…

The worse mobile network in sweden avoid at all cost don't fall for there crap I'm a prepaid customer and I used to buy recharge automatic online and I see that they tried to take money from my account several times that I don't even have abonnemang with them and I decided to buy 199 recharge 3 days ago and it went successful because they have tried several times to take my money and I did not approve the block my sim card that I can not make a simple mean while I have recharge my prepaid 3 days what the hell is this, I call there customer care one rude guy tell me I should email there customer care it passed 36 hours before customer care response that because they tried to take money from my account several times to no avail so they decided to blocked it when I'm ordinary prepaid customer now they asked me to send photos of my bank card and I'd card what the ech who does that they are criminals sitting behind lycamobile it a scam avoid them. My 199 recharge is gone but my God i served will fight you all . Attached is there replied. Thank you for contacting Lycamobile. Unfortunately, we can see that your number is blocked because something went wrong with your last payment, maybe you tried to pay but you got a failure every time. For us to be able to investigate what has happened and to unblock the number, we need a picture of the bank card where we can see only the first 6 and last 4 digits that you used for the transaction and a picture of your valid ID card. To efficiently manage your account, we recommend installing the Lyca Mobile app, available on the App Store for iOS or the Play Store for Android. For more details on our offerings, plans, and services, please You can also reach our Customer Care Team Monday to Friday, 9 a.m. to 6 p.m. at 3332 from Lycamobile or 08-520 549 77, or access our chatbot, LIA, on our website for assistance. Kind regards, Kiran Lycamobile

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IM

Jag är verkligen tackar er på Lyca…

Jag är verkligen tackar er på Lyca mobile SE. Jag köpt ett packet och tappat pin. Men med Lyca kundtjänst löstes på ett par minuter. Utmärkt

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AW

I called customer service after long…

I called customer service after long time waiting they received my call and suddenly they disconnected I waited 2 hours . I sent emails but no answer. Customer service is very bad

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R

Jag har haft i 1 år abonemang paket hos…

Jag har haft i 1 år abonemang paket hos Lyca, efter ett tag började strul med internet sedan började ett antal telefonnummer strula med kan inte ringa, fast jag har en ny samsung telefon knappt 1 år, plus jätte bra täckning, skaffade ett annat abonnemang hos en annan operatör och samma telefonnummer som jag kan inte ringa från Lyca gick och ringa från den andra operatör. Sedan började samtal avbrytas under samtal flera gånger plus deras kundtjänst, ringt och meddelat detta flera gånger och dem säger att problemet är löst fast samma problem Jag har djupt ångrat mig under mina 12 månader att ha Lyca som operatör Jag varnar er ni som funderar att ha abonnemang hos Lyca, visst dem är billiga men till pris att du kommer inte kunna ringa samtal och internet strul. Stämmer inte alls vad dem säger att dålig täckning osv Dem skyller på Telenor nätverk osv.. Varning för Lyca Uppdatering ännu ett telefon nummer kan jag inte ringa Jag ringer samma telefonnummer från ett annat abonemang och funkar bra Återigen VARNING VARNING ALDRIG MERA LYCAMOBILE

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