The customer service representative who…
The customer service representative who helped me was very knowledgeable and helped me with the issue.
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4.1
Great
877 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Broken webshop, and unavailable support
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.
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Katastrof ,ringer kundtjänst kan knappt…
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
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Unreliable and deceptive
I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.
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Company details
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Website
www.lycamobile.seAll reviews
877 total • Write a review
Showing 51 - 60 of 873 reviews
PG
The agent was helped me well for my sim…
The agent was helped me well for my sim swap request
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GD
too many issues constantly.
too many issues constantly. network service suddenly not working and their solution is for me to buy a new data plan instead of fixing the issue. account getting charged money wrongly for no reason. dont waste your time and money on this network and buy another one instead
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lj
I bought an eSIM
I bought an eSIM, which I managed to activate, but unfortunately, when trying to make calls, it redirects to Lyca customer service. They ask me to enter the phone number, which I unfortunately don’t know as it was not included in the purchase email. Email support is not responding, and the chat doesn’t work either. I deleted e sim thinking that reinstalling will help but unfortunately qr code not working anymore. Now I need to figure out how to cancel this service so won’t get charged next month. Good luck..
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M
Not good option for eSIM
My experience is only with eSIM. the process of getting an eSIM is quite easy but... if you switch to other phone it's a nightmare. To transfer the eSIM from one device to another while keeping the number will easily take you a week of work. You will need to get another physical SIM and put money on it!! They don't mention it on their website! They tell you to call customer service instead. That's for reason: if you know how painful the process is, you would never choose Lyca in first place. So at some point you will need to call them (their dial menu is another nightmare to go through, it takes a miracle to get connected to actual person). You will have to ask to get your new eSIM number (from the SIM card that yo are forced to buy) to be replaced with the one you already have and want to keep. The process is too complicated and too long! So if you are planning to stay forever with one device you don't need to worry about it, but if you change the devices every one and then, then look for other options, this is too much. To summarize, the GSM network and internet mostly works ok, the coverage is acceptable, not great, but acceptable, the packages and prices are ok, but the eSIM transfer is terrible. Until it's easier I will not recommended it. And btw since you operate in Sweden I expect to have Swish as an option of payment. I will not use my card information on your website. It doesn't feel safe and I don't want to deal with customer service again. UPDATE: Lyca is sending me request to share details with them, I don’t understand why. If something I said is untrue, you can address it in your response below. Please understand that you have such a potential to be the best option for subscription free model. You probably have the best prices for prepaid sim. The network seem to be working in most places, which is already quite an achievement in country like Sweden. I also used your network abroad in several countries and everything works smoothly. But the devil is in the details! Make the possibility of transfer to new phone more user friendly, something that can be done without calling you customer service. It should be fast and efficient. (Speaking about eSIM transfer). And fix your dial up menu, as it’s difficult ti navigate if you don’t give language option in the beginning of connection. It’s so weird process to get connected to actual person. It took me some time to figure out combination of numbers I need to press to get connected. And for the assistance with transferring eSIM to new device the actual person on the other side is necessary. The email response is taking too long. These are the times we live in: everything needs to be accessible fast. Don’t waste your potential! At the end I’m still pretty happy customer but I can’t recommend you for eSIM. Sadly. I have a new phone I want to switch to and I’m terrified even thinking about starting the process of eSIM transfer. Please make it work better. I really wish you luck!
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Mk
Satisfactory answer for the query was…
Satisfactory answer for the query was conveyed thank you so much
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DA
Jeannette the great
You are very few who puts and think about customers and their problem and providing optimal solution that benefits customer interest and their wallet .
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