Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

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I
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

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N
Good service I'm happy 😊

Good service I'm happy 😊

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c
Ordered but never received package

Ordered but never received package

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1,000 total • Write a review

Showing 791 - 800 of 996 reviews
ŁJ

Something is wrong here.

Something is wrong here. Live chat does not connect to live agent, ordered pay monthly sim on 24-04 yet no sim card in the post at all. Then I tried to order another sim but as eSim and also no delivery. Just emails with contract information however no payment details, credit check on website working in circles without result. LYCA ???

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MN

Avoid

Avoid. Signed up for 24 months, found out after 3 weeks it doesnt do wifi cslling (no mention of that anywhere), so useless for the three main places i use (poor mobile reception). Had to port to another provider just to be able to work snd lyca took £167 from me for “early termination” and their defence is i should have found out myself within the first 14 days Just seen their response. Doesn’t help me in the slightest and can be summarised as “tough luck and we really don't care”

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K

NO Wifi Calling

The SIM arrived in less than two days. That was the only good point. I chose Lyca because you use EE and we needed 'Wifi Prefered' Wifi Calling. Although the settings on the phone say we have Wifi Calling switched on we do not get the icon and we cannot use our phone. We tried the sim in both a Samsung S10+ and a S23, same result. If you cannot support Wifi Calling the tell people up front. Not happy

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S

Five start

Really very good network and lost every where I go

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c

Интернет очень плохой

Интернет очень плохой

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c

Good smooth transition and easy to port

Good smooth transition and easy to port

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c

Helpless customer service

Helpless customer service. Taking ages to answer emails and do not even try to understand the issue they keep asking the same useless questions

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G

Very easy everything very helpful very…

Very easy everything very helpful very good

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c

Great support from John Henry in the…

Great support from John Henry in the support team

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A

Absolutely not happy sent my sim to…

Absolutely not happy sent my sim to wrong address, when corrected it ignore my message no response.

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