Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

M

Mic

5 out of 5 stars
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

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I

IK

1 out of 5 stars
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

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N

Nigel

5 out of 5 stars
Good service I'm happy 😊

Good service I'm happy 😊

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c

customer

1 out of 5 stars
Ordered but never received package

Ordered but never received package

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Showing 781 - 790 of 996 reviews
AM

Smooth change😌

Really easy to change to Lyca porting my number as well.

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MD

I'm unable to get the lyca mobile

I'm unable to get the lyca mobile. No. Tired both *132# and about phone in settings. Help desk was a non started as push 9 didn't work i would like my money for two sim card ordered, very disappointed. Wifi calling not active/working. Lyca website says it should be available. I want my money back, I'm very unhappy with the customer service, non existing is my opinion.

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c

SIM card not working

SIM card not working . This is the second order as the first order not received. Customer care call not gone through.

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rh

Great service and great plan prices

Great service and great plan prices. Spoke with Leslie on the help line today, she was very knowledgeable and polite and solved my problem with great efficiency. Well done Leslie. Lyca mobile highly recommended!

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RG

delivery on electric…

Very quick delivery on electric vehicle. Polite driver.

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c

I have received the SIM card but I can’t keep my old number

I have received the SIM card but I can’t keep my old number. I have tried online several times and doesn’t work. I have called customer service and they hang up all the time

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S

Bea was extremely helpful

Bea was extremely helpful, she guided me all the way through swapping the number process, I'm grateful for the help. Many many many thanks... Steven Wilde

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pU

Worst customer support

Worst customer service I have ever experienced, constantly transferring me to post pay to be placed in another queue to be answered by another department who then transfer me to post pay, no option to contact them directly. So frustrating, I haven’t even received my SIM card yet but when I do I will be cancelling in cooling off period, abysmal service ok sent additional info as requested at 1120hrs on 2nd of may, so we will see what your immediate response is like. Now 3rd on May, no response to this despite giving extra info, no response by emails to cancel from customer service, cancellation form non editable but managed to fill it in and scan it back in, complaint email address bounces emails back as non deliverable. Please be advised that I wish to cancel my Lyca contract within the 14 day cooling off period, I have emailed support without a response. My order number was ORD4D-CA80002515769 My name paul unwin I have no mobile number as you haven’t allocated one and the sim you sent doesn’t work, I will be posting this publicly on trust pilot so it is clear or my intention to cancel.

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M

Absolutely

Absolutely, it's a bullshit lyca mobile??? To activate a new sim card it takes 48hours it's toooooo long?? You deserve no stars??

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JC

i cant even order a free sim

i cant even order a free sim. Total fail at the first customer journey point.

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