Lutron Electronics is a company that specializes in lighting control systems and automated shading solutions for residential, commercial, and industrial applications. The company manufactures dimmers, switches, sensors, and smart home automation products that allow users to control lighting and window treatments. Lutron's products are commonly used in both new construction and retrofit applications to enhance energy efficiency and user convenience.
Lutron Electronics has a mixed customer experience.
Reviewers consistently report positive experiences with Lutron Electronics. Customers often highlight lutron, problem, helped, lutron dimmers.
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A minority mention drawbacks around lutron, purchased, remote, house. Overall sentiment is strongly positive with an average rating of 3.4 stars across 5 reviews.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
3.4
5
100%
● Not enough data
3.4 / 5 overall
=
5 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
3.0▲ 2.0
12-month avg
2.3
All-time
3.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
1
Feb 25
—
0
Mar 25
—
0
Apr 25
1.0
1
May 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
Top praiseof 3 positive reviews
Customer service67%
2 mentions
Easy to use67%
2 mentions
“I spoke with customer service to determine if the LED bulbs were on the recommended list”
On “Customer service” · May 19, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I purchase 2 Lutron dimmers from Home Depot. Within a few weeks, the lights in the fixtures began to pulse. I spoke with customer service to determine if the LED bulbs were on the recommended list. They were, so the rep suggested that there might be a neutral wire issue so she sent me a "Maestro" replacement with a neutral wire hook up. This solved the problem so I called back and they are sending me the 2nd replacement. They answered the phone quickly, were very courteous and solved the problem!
The Lutron UK office gave absolutely amazing technical support for a tricky problem that popped up with our small Church lighting control system at the worst possible time just before the Christmas Carol Services. It was installed 9 months earlier, but then suddenly wouldn’t easily control one of the two zones. They firstly diagnosed thoroughly over the phone, and then at very short notice the technical manager organised for an engineer to visit at the end of his day. Problem fixed, personnel all very helpful. Strong recommendation.
This brand helped me save on our energy bill, plus it helped integrate the music and lights in one easy to use system. I am so glad that a family member recommended them. It might seem costly at first to purchase and install it, but it was worth every penny.
What products does Lutron Electronics manufacture?
Lutron specializes in lighting controls and automated shading systems for residential and commercial applications. Their product line includes dimmer switches, smart lighting controls, motorized window treatments, and whole-home automation systems.
How do I contact Lutron customer support?
You can reach Lutron customer support by calling 1-844-LUTRON1 (1-844-588-7661) or visiting their website at lutron.com for live chat and email support options. Technical support is available Monday through Friday from 8 AM to 8 PM EST.
Does Lutron offer installation services?
Lutron does not provide direct installation services but works with a network of certified dealers and installers. You can find qualified professionals in your area using the dealer locator on their website.
What is Lutron's warranty policy?
Most Lutron products come with a limited warranty ranging from 1 to 10 years depending on the product type. Residential lighting controls typically have a 2-year warranty, while some commercial products may have extended coverage.
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Are Lutron products compatible with smart home systems?
Yes, many Lutron products integrate with popular smart home platforms including Amazon Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings. Their Caséta and RadioRA systems offer extensive smart home compatibility.
Where can I purchase Lutron products?
Lutron products are available through authorized dealers, electrical distributors, and select retail stores. You can also purchase directly from their website or find local retailers using their store locator tool.
Do I need special wiring for Lutron dimmer switches?
Most Lutron dimmers work with standard household wiring, but some advanced models may require a neutral wire. It's recommended to consult with a qualified electrician for proper installation and compatibility assessment.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
What is the return policy for Lutron products?
Return policies vary by retailer, but Lutron generally allows returns of unopened products within 30 days of purchase. For warranty claims or defective products, contact Lutron customer support directly for assistance.
Does Lutron offer technical training or support for installers?
Yes, Lutron provides comprehensive training programs, certification courses, and technical resources for electrical contractors and installers. These programs are available both online and through in-person workshops at various locations.
About Lutron Electronics
Lutron Electronics is a company that specializes in lighting control systems and automated shading solutions for residential, commercial, and industrial applications. The company manufactures dimmers, switches, sensors, and smart home automation products that allow users to control lighting and window treatments. Lutron's products are commonly used in both new construction and retrofit applications to enhance energy efficiency and user convenience.
