Lutron Electronics is a company that specializes in lighting control systems and automated shading solutions for residential, commercial, and industrial applications. The company manufactures dimmers, switches, sensors, and smart home automation products that allow users to control lighting and window treatments. Lutron's products are commonly used in both new construction and retrofit applications to enhance energy efficiency and user convenience.
Reviewers consistently report positive experiences with Lutron Electronics. Customers often highlight lutron, problem, helped, lutron dimmers.
A minority mention drawbacks around lutron, purchased, remote, house. Overall sentiment is strongly positive with an average rating of 3.4 stars across 5 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.4 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“I spoke with customer service to determine if the LED bulbs were on the recommended list”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
Lutron ElectronicsThis company | 3.4 out of 5 (fair) | 67 out of 100 | — | 5 |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | −1% | 1,000 |
Bottom line: Lutron Electronics is #5 of 5 on overall rating in this group.
5 reviews of Lutron Electronics. Filter by what matters to you.
Over a year ago
I purchase 2 Lutron dimmers from Home Depot. Within a few weeks, the lights in the fixtures began to pulse. I spoke with customer service to determine if the LED bulbs were on the recommended list. Th... See more
Over a year ago
The Lutron UK office gave absolutely amazing technical support for a tricky problem that popped up with our small Church lighting control system at the worst possible time just before the Christmas Ca... See more
Quick answers to the questions people ask most.
Lutron specializes in lighting controls and automated shading systems for residential and commercial applications. Their product line includes dimmer switches, smart lighting controls, motorized window treatments, and whole-home automation systems.
You can reach Lutron customer support by calling 1-844-LUTRON1 (1-844-588-7661) or visiting their website at lutron.com for live chat and email support options. Technical support is available Monday through Friday from 8 AM to 8 PM EST.
Lutron does not provide direct installation services but works with a network of certified dealers and installers. You can find qualified professionals in your area using the dealer locator on their website.
Most Lutron products come with a limited warranty ranging from 1 to 10 years depending on the product type. Residential lighting controls typically have a 2-year warranty, while some commercial products may have extended coverage.
Yes, many Lutron products integrate with popular smart home platforms including Amazon Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings. Their Caséta and RadioRA systems offer extensive smart home compatibility.
Lutron products are available through authorized dealers, electrical distributors, and select retail stores. You can also purchase directly from their website or find local retailers using their store locator tool.
Most Lutron dimmers work with standard household wiring, but some advanced models may require a neutral wire. It's recommended to consult with a qualified electrician for proper installation and compatibility assessment.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
I purchase 2 Lutron dimmers from Home Depot. Within a few weeks, the lights in the fixtures began to pulse. I spoke with customer service to determine if the LED bulbs were on the recommended list. They were, so the rep suggested that there might be a neutral wire issue so she sent me a "Maestro" replacement with a neutral wire hook up. This solved the problem so I called back and they are sending me the 2nd replacement. They answered the phone quickly, were very courteous and solved the problem!
Purchased a house with an old Lutron and they cannot tell me the password so stuck either prior owners scenes. It seems the only option is to upgrade for thousands. They force an upgrade to sell product. Must have weak engineering or just greed.
I recently purchased a pico remote based on Lutron’s false advertising on Amazon. The advertisement clearly states that the remote is, “For Wireless Light Bulbs and Lamps, Works w/ Alexa, Apple Homekit, Google Home (Hub Required)…” Any rational individual reads this as compatible with Alexa, Apple HomeKit, and with a hub can work with Google home. Look at the commas. Apparently a hub is required to work with any and all wireless systems. It took 40 minutes waiting on hold for their 24/7 customer service to confirm their false advertising. Companies like Lutron should be sued into oblivion. I am sick and tired of liars and thieves like Lutron who intentionally steal time and money from those suckers dumb enough to believe what they say about their products. Avoid these shysters at all costs. Hopefully the company dies quickly before they dupe anyone else.
The Lutron UK office gave absolutely amazing technical support for a tricky problem that popped up with our small Church lighting control system at the worst possible time just before the Christmas Carol Services. It was installed 9 months earlier, but then suddenly wouldn’t easily control one of the two zones. They firstly diagnosed thoroughly over the phone, and then at very short notice the technical manager organised for an engineer to visit at the end of his day. Problem fixed, personnel all very helpful. Strong recommendation.
This brand helped me save on our energy bill, plus it helped integrate the music and lights in one easy to use system. I am so glad that a family member recommended them. It might seem costly at first to purchase and install it, but it was worth every penny.
Return policies vary by retailer, but Lutron generally allows returns of unopened products within 30 days of purchase. For warranty claims or defective products, contact Lutron customer support directly for assistance.
Yes, Lutron provides comprehensive training programs, certification courses, and technical resources for electrical contractors and installers. These programs are available both online and through in-person workshops at various locations.
Lutron Electronics is a company that specializes in lighting control systems and automated shading solutions for residential, commercial, and industrial applications. The company manufactures dimmers, switches, sensors, and smart home automation products that allow users to control lighting and window treatments. Lutron's products are commonly used in both new construction and retrofit applications to enhance energy efficiency and user convenience.
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