Leonardo Hotels Cyprus is exceptionally well-rated by customers. Customers particularly appreciate service.
Had a good stay overall. The hotel has a big, well-kept territory, which was really nice to walk around. The room price was great, though the window didn’t open and it faced the reception, so it could get a bit noisy. The water park was smaller and quite packed, but still fun. Food was decent and matched the 4-star level. Good value for the money!
I Catherine Charlesworth went to this hotel and like many other were appalled at the food. It was not edible at all. I left after 2 days having booked 14 days all inclusive and they refuse to give me a refund. I spent £ 1671 on 2 days! They treat elderly citizens so badly. I'm 82 and learned a very important lesson: all tha5 glitters is not gold!
RECOMMENDED!! Great choice.
I stayed at Leonardo Cypria Maris in Paphos from 21st January to 14th February 2024 and the food was very poor! I'm lactose and gluten intolerant with IBS and Acid Reflux disease so food is difficult. I flagged this with Mercury holiday the day after I arrived because I was struggling to find food and there wasn't a lot of labels. Mercury referred me to the rep in Cypus and to simplify the issue I asked for a smoothie for breakfast.The hotel agreed to make the smoothie but wanted me to pay for it even though it was in place of breakfast. I had booked an all-inclusive package but downgraded to half board after I had a meeting with Christiana from guest relations and Sotoris the catering manager. They had team nights in the restaurant so agreed to do meals for me when they thought I would struggle but it didn't make alot of difference. On Greek and Cypruiot night the food was much better but often too salty to be eaten!! When I returned to the UK I contacted Mercury Holidays to get my refund for the downgrade from all inclusive to half board and they said Cypria Maris claimed I hadn't downgraded but accepted the smoothie and 4 meals per week in place of all inclusive! I didn't drink and had no snacks so why would I accept 4 meals per week and smoothie as all inclusive!! Mercury had emails confirming that downgrade which was agreed by Clare from the Nicosia office but deleted them so I had to raise a dispute with my credit in order to get a refund. If you are a food lover and have any food intolerance or allergies you should avoid this hotel! The location was okay and the entertainment from Monday to Friday was good,especially Chris Andre but there was nothing else positive about this hotel..
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We went to Leonardo Maris in March 2022. It was very clean and the room was very spacious. It is an excellent hotel where staff were very helpful and friendly, particularly in reception Helen and Nictaria the publication officer were brilliant, giving us tips about Cyprus and very friendly. We are pure vegetarian and the Chefs were excellent and personally preparing all our delicious meals. In the restaurant Damitrice and Lucas the chefs and other staff Michael-supervisor, Silvia, Xpiztina, Fotala and the bar staff Alex were excellent in making us feel comfortable and ensuring our needs are met. We would greatly recommend this hotel.😊
Date of experience: April 1, 2022
Hadn't got away for almost 3 years and we were really looking forqward to this! The staff were awesome and the wife and the kids couldn't be happier!
Date of experience: February 13, 2022
Stayed In Leanardo Laura Hotel during october 2021. Would highly recommend it if you were taking a family holiday. The food was nice, Entertainment for the whole family was superb and the staff couldn't do any more for us.
Date of experience: October 14, 2021
