Carolyn Bennett

Carolyn Bennett

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1
Review
2.0
2 out of 5 stars
Average rating

Reviews by Carolyn Bennett

LE

Leonardo Hotels Cyprus

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2 out of 5 stars

Poor food

I stayed at Leonardo Cypria Maris in Paphos from 21st January to 14th February 2024 and the food was very poor! I'm lactose and gluten intolerant with IBS and Acid Reflux disease so food is difficult. I flagged this with Mercury holiday the day after I arrived because I was struggling to find food and there wasn't a lot of labels. Mercury referred me to the rep in Cypus and to simplify the issue I asked for a smoothie for breakfast.The hotel agreed to make the smoothie but wanted me to pay for it even though it was in place of breakfast. I had booked an all-inclusive package but downgraded to half board after I had a meeting with Christiana from guest relations and Sotoris the catering manager. They had team nights in the restaurant so agreed to do meals for me when they thought I would struggle but it didn't make alot of difference. On Greek and Cypruiot night the food was much better but often too salty to be eaten!! When I returned to the UK I contacted Mercury Holidays to get my refund for the downgrade from all inclusive to half board and they said Cypria Maris claimed I hadn't downgraded but accepted the smoothie and 4 meals per week in place of all inclusive! I didn't drink and had no snacks so why would I accept 4 meals per week and smoothie as all inclusive!! Mercury had emails confirming that downgrade which was agreed by Clare from the Nicosia office but deleted them so I had to raise a dispute with my credit in order to get a refund. If you are a food lover and have any food intolerance or allergies you should avoid this hotel! The location was okay and the entertainment from Monday to Friday was good,especially Chris Andre but there was nothing else positive about this hotel..