Review summary

Leep Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

O
Good experience

This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)

Fiona was very helpful in sorting out…

Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!

I had a great experience

I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.

Moved into a new build

Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️

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All reviews

100 total • Write a review

Showing 71 - 80 of 96 reviews
NW
5 out of 5 stars

Reduced my monthly direct debit.

Lady was jolly, happy & very helpful. She made a plan to arrange a refund & reduce my monthly direct debit. Explained where I could find the serial number for my meter on the bill. Advised that I could put in metre reading rather than accepting the estimated bill. So refreshing to have someone who listened to what I needed & wanted to happen & did it. A lovely call.

Date of experience: May 16, 2025

AW
5 out of 5 stars

excellent service

Prompt answering of the phone. Really helpful guy who was friendly and knowledgeable. He answered my query fully and checked there were no other issues before I rang off.

Date of experience: May 15, 2025

VV
5 out of 5 stars

Customer services were very quickly to…

Customer services were very quickly to reply and understood my query - I dealt with Hannah

Date of experience: May 14, 2025

SA
5 out of 5 stars

I received excellent customer support

I received excellent customer support. The representative was highly professional and resolved my issue quickly and efficiently. I am very impressed.

Date of experience: May 14, 2025

C
5 out of 5 stars

I would like to thank Jadine for all…

I would like to thank Jadine for all the help setting up my account and advice she gave me she is a credit to the company.

Date of experience: May 14, 2025

CB
4 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with. Sorted out setting up account and direct debit without any fuss.

Date of experience: May 14, 2025

CS
5 out of 5 stars

Really appreciate the lady I spoke to

I spoke to a lovely lady called Jadine I have learning difficulties and bad mental health and she was carm with me she explained things to me in a way I can understand what she means she was amazing had a lot of patience with me I am so grateful and very much appreciate her help thank u jadine I hope u get a chance to read this

Date of experience: May 14, 2025

L
5 out of 5 stars

5* for Sarah

Sarah was really helpful providing all the information I needed in regard to setting up our direct debit and meter readings. She took her time and was all round lovely in dealing with all my questions :)

Date of experience: May 14, 2025

KR
5 out of 5 stars

Great service.

Great service. Fiona was excellent with dealing with the issue

Date of experience: May 14, 2025

L
5 out of 5 stars

Spoken with a lady called Amanda

Spoken with a lady called Amanda. From start to finish she was extremity professional polite and knowledgable.

Date of experience: May 13, 2025

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