Review summary

Leep Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

O
Good experience

This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)

Fiona was very helpful in sorting out…

Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!

I had a great experience

I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.

Moved into a new build

Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️

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All reviews

100 total • Write a review

Showing 61 - 70 of 96 reviews
A
5 out of 5 stars

Today spoke Muhammad he was great…

Today spoke Muhammad he was great gentleman he moved me in very nicely. Great service

Date of experience: May 22, 2025

KF
5 out of 5 stars

Thank You for the Outstanding Support

I didn’t expect to receive such heartfelt service since relocating to London in 2021, but I felt truly supported during my recent call. Speaking with your operator, Gemma, gave me a genuine sense of comfort. I may not yet know the outcome, but I already feel fortunate to have spoken with the right person. It’s rare to come across someone so empathetic and professional, and I believe having an employee like Gemma on your team makes a real difference. Her kindness stood out, and I just wanted to express my sincere thanks.

Date of experience: May 22, 2025

MW
5 out of 5 stars

I recently phoned to discuss a payment…

I recently phoned to discuss a payment plan. Spoke to a lady called Jadine who was extremely helpful, professional and friendly. I was expecting it to be a very long winded process but Jadine’s service made it very simple and pain free.

Date of experience: May 21, 2025

EQ
5 out of 5 stars

Very friendly and helpful advisor

Very friendly and helpful advisor. Resolved my query efficiently and helped me to understand what had gone wrong.

Date of experience: May 21, 2025

M
4 out of 5 stars

The person I spoke with sorted things…

The person I spoke with sorted things out for me immediately. My rating is only 4 out of 5 because I followed the instructions provided on paper in terms of sending Leep the documents they needed by email only to receive a message saying that the particular email address concerned was no longer being monitored- hence the need for a phone call instead.

Date of experience: May 20, 2025

CR
5 out of 5 stars

Positive

I just spoke to Jadine about an account query - What a very pleasant conversation - Thank you!

Date of experience: May 20, 2025

JA
5 out of 5 stars

Thanks Kelly for great customer service

I would especially like to commend Kelly for all her help. She was very patient and helpful, she made the entire process very clear and easy.

Date of experience: May 19, 2025

MS
5 out of 5 stars

She was soo smooth and quick phone call…

She was soo smooth and quick phone call with company, and she's friendly thanks.

Date of experience: May 19, 2025

LK
5 out of 5 stars

Hannah was very helpful and quick on…

Hannah was very helpful and quick on the phone, got me sorted

Date of experience: May 19, 2025

JT
5 out of 5 stars

Michelle was Superb

I spoke with Michelle at Leep and she was fantastic. Really helpful, professional and knowledgeable. A real credit to the company.

Date of experience: May 19, 2025

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