Good experience
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
4.8
Excellent
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Leep Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Fiona was very helpful in sorting out…
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
I had a great experience
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
Moved into a new build
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
Company details
Information provided by various external sources
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Contact info
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Website
www.leeputilities.co.ukAll reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
L
Linda
US
Excellent customer service
I moved house 6 months ago and didn't understand the frequency of water bills I was receiving, thus creating an unexpected estimated bill. Jadine was very kind and helpful and sent me diagrams and instructions of where to locate the water meter and how to read it to get an accurate bill and at my request to set up a monthly direct debit payment. Excellent help and customer service. Thank you Jadine.
Date of experience: July 1, 2025
AA
Responsive
Responsive, Quick resolutions to problem raised
Date of experience: July 1, 2025
NR
Easy set up
They made it so easy for me to set up an account! And you can actually speak to a person instead of jumping through hoops speaking to an AI agent before actually getting to a human.
Date of experience: June 30, 2025
LH
Satisfied experience
The staff member who answered my call was very polite and patient. Since my English isn’t very good, she explained things using simpler language. She solved all of my problems and even reminded me of things I hadn’t thought of. I’m very satisfied.
Date of experience: June 30, 2025
JG
J Gill
US
Utility companies are notorious for…
Utility companies are notorious for making mistakes and failing to provide even average customer service. I have called Leep on two occasions and on both, they have been informative and helpful. I spoke with Jessica today.
Date of experience: June 27, 2025
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