Review summary

Leep Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

O
Good experience

This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)

Fiona was very helpful in sorting out…

Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!

I had a great experience

I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.

Moved into a new build

Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️

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All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
L
5 out of 5 stars

Excellent customer service

I moved house 6 months ago and didn't understand the frequency of water bills I was receiving, thus creating an unexpected estimated bill. Jadine was very kind and helpful and sent me diagrams and instructions of where to locate the water meter and how to read it to get an accurate bill and at my request to set up a monthly direct debit payment. Excellent help and customer service. Thank you Jadine.

Date of experience: July 1, 2025

M
5 out of 5 stars

Great service and fast response from…

Great service and fast response from Noah. Thank you.

Date of experience: July 1, 2025

AA
5 out of 5 stars

Responsive

Responsive, Quick resolutions to problem raised

Date of experience: July 1, 2025

M
5 out of 5 stars

Thank you for the help from Jadine

Thank you for the help from Jadine. Fast and good service.

Date of experience: June 30, 2025

NR
5 out of 5 stars

Easy set up

They made it so easy for me to set up an account! And you can actually speak to a person instead of jumping through hoops speaking to an AI agent before actually getting to a human.

Date of experience: June 30, 2025

K
4 out of 5 stars

Tia was great

Tia was great

Date of experience: June 30, 2025

S
5 out of 5 stars

The team member was helpful

The team member was helpful, and friendly. Thank you, for a good experience!

Date of experience: June 30, 2025

LH
5 out of 5 stars

Satisfied experience

The staff member who answered my call was very polite and patient. Since my English isn’t very good, she explained things using simpler language. She solved all of my problems and even reminded me of things I hadn’t thought of. I’m very satisfied.

Date of experience: June 30, 2025

JG
5 out of 5 stars

Utility companies are notorious for…

Utility companies are notorious for making mistakes and failing to provide even average customer service. I have called Leep on two occasions and on both, they have been informative and helpful. I spoke with Jessica today.

Date of experience: June 27, 2025

N
5 out of 5 stars

Spoke to a lady called Fiona today

Spoke to a lady called Fiona today Was brilliant and very helpful with our query

Date of experience: June 27, 2025

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