Review summary

Leep Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

O
Good experience

This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)

Fiona was very helpful in sorting out…

Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!

I had a great experience

I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.

Moved into a new build

Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

100 total • Write a review

Showing 41 - 50 of 96 reviews
NK
5 out of 5 stars

Outstanding Customer Service from…

Outstanding Customer Service from Michelle at Leep Utility I recently noticed an increase in my monthly direct debit and called Leep Utility for clarification. Michelle answered my call right away and provided excellent service. She was patient, thorough, and took the time to clearly explain the breakdown of my water bill and the reason behind the increased payment. It was my first time contacting Leep Utility, and I couldn’t be more impressed. Michelle’s professionalism and friendly approach made the experience smooth and reassuring. Top-notch customer support – thank you, Michelle!

Date of experience: June 4, 2025

DI
5 out of 5 stars

Great Customer Services

I have used Leep Utilities from the beginning of this year and I would say I have consistently received top notch customer service. I make a call to get queries and I get resolutions in the shortest possible time. This afternoon, Jessica attended to me on some queries I needed and within seconds she sorted me out. Thank you so much Leep Utilities for such amazing customer services, I will definitely recommend to family and friends.

Date of experience: June 4, 2025

Mh
5 out of 5 stars

Nice customerservice

Jessica was very polite and helpful. She answered all my questions quickly. Was nice to talk to her. Thank you for your help.

Date of experience: June 4, 2025

A

Aj

US

5 out of 5 stars

Thank you

Michelle was very polite, patient and helpful on the phone. She took time to explain the issue at hand and was able to help me resolve the issue. Thank you.

Date of experience: June 4, 2025

SB
5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. Jessica showed great knowledge in offering advice and resolved the issues I phoned for. Thank you.

Date of experience: June 3, 2025

S
5 out of 5 stars

Professional manner with a personal…

Professional manner with a personal approach. Service was excellent from the start to finish with great attention to detail. Would definitely recommend With Energy thanks to Fiona!!

Date of experience: June 3, 2025

C
5 out of 5 stars

Rang up to discuss a move

Rang up to discuss a move, as it happens my new address was also supplied by Leep Utilities and Gemma was brilliant in making that switch.

Date of experience: June 2, 2025

BL
5 out of 5 stars

Jessica listened to my query and was…

Jessica listened to my query and was super helpful. She stayed on the phone and made sure the issue was resolved before the call ended. Thank you

Date of experience: June 2, 2025

R
5 out of 5 stars

very helpful on the phone to inquiries

very helpful on the phone to inquiries

Date of experience: June 2, 2025

R

RM

US

1 out of 5 stars

60% increase from last year's bill

I was shocked to find out today that my water bill has increased by nearly 60% from last year - up from £27pm to £50pm. I find that difficult to understand considering our consumption has barely changed. In the context of a cost of living crisis, I find this unjustifiable.

Date of experience: May 30, 2025

Previous1•••456•••10Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.