Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
VT
I had a great experience and you have…
I had a great experience and you have resolved my issue. Thanks for your help
Date of experience: June 30, 2025
SH
Absolutely awful service
Absolutely awful service, no managers available to deal with ongoing problem of no coverage and calls keep dropping. Will get a call back when available, they don’t really care. Stay clear its awful customer service. This has been going on for seven days now, i received one call he said ill call you back in one minute, 15 minutes later called but would not speak, playing silly games. There totally useless. Reporting to Ofcom.
Date of experience: June 30, 2025
A(
So far so good
Having been pushed across to EE from Plusnet, whilst EE were fine their roaming charges were reduculous so, while away in Portugal and following a friend's recommendation I switched to Lebara. EE weren't particularly helpful during the switch I have to say but Lebara have been great so far. SIM arrived very promptly and the porting process was very efficient. Signal not fantastic where I live but, frankly, I've yet to find a Company that is out of Three, O2, EE, and others. I have already recommended Lebara to friends based on costs and service to date.
Date of experience: June 30, 2025
SG
The agent was friendly and solved my…
The agent was friendly and solved my query with least effort from my side
Date of experience: June 30, 2025
DG
Pornima was polite
Pornima was polite. Helpful and very kind. Very happy with the service I received
Date of experience: June 30, 2025
DW
Alina was quick and helpful
Alina gave me quick, responsive unfussy support with my needs. I needed a refund (as I'd changed plans and just paid for the previous one). They told me they could help, then requested the refund and told me how long it would take. Got to a human easily and fast, and once there, they were great.
Date of experience: June 30, 2025
GP
Yogiraj made it a smooth experience.
Yogiraj made it a smooth experience.
Date of experience: June 30, 2025
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