Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
jm
Generally good
Generally good, however experiencing poor signals in S18 7WG and S41 8PL areas at present so very disappointed.
Date of experience: July 18, 2025
J
Jill
US
I specifically bought credit from…
I specifically bought credit from Lebara to use data and minutes for holiday, on my Lebera app there is plenty of minutes and data but yet i dont have internet and cant make any phone calls. I spent hours in their chat support trying to resolve the issue. All they do is say a report has been made and someone will contact me after few days they sudenly call and i was to late to pick up the phone. So the next day i keep the phone with me, finaly they called but i could hear anything and they hang up. What kind of service is this? If you can’t deliver what you sell, you shouldn’t be selling these plans at all. Extremely disappointed.
Date of experience: July 18, 2025
G
Graham
US
Roaming Add-On not available with 5GB plan
I have a Lebara 5 GB Plan. I wanted a 1GB 8 day Roaming Add-On for my trip to Morocco. I have had several texts from Lebara inviting me to purchase Roaming Add'-On. When I tried to buy one I received a message from Lebara that I could not buy it. This is not what I expect of a good company so in mu opinion Lebara are not a good company.
Date of experience: July 18, 2025
TV
She was helpful
She was helpful, and explained the process very well. Very nice person.
Date of experience: July 18, 2025
GG
The service and live chat are great and…
The service and live chat are great and really functional. The person that assisted me was Nagmukesh and they were really helpful and immediately solved my problem, providing me with everything I needed!
Date of experience: July 18, 2025
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