Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
GR
Super Santosh
Spoke to Santhosh today to discuss some sim only plans and Santosh was absolutely fantastic. He was excellent with the suggestions offered. His listening skills were amazing and the suggestions were absolutely spot-on. Please commend him for a fantastic job and I’m very happy customer because of him and I will recommend Lebara on the back of such excellent customer service. My other request would be for Lebara to provide new offers to existing customers as well to continue to reward them for their loyalty and not just offer it to new customers. Thanks to Santhosh once again for an amazing job.
Date of experience: July 18, 2025
HT
Very helpful
Aniket was amazing at sorting out my problem
Date of experience: July 18, 2025
VM
Late despatch of SIM
I applied for a Lebara pre-paid SIM on 03July2025. Received a confirmation of same by E-mail. Order id is G0029572788. On 4th July received another mail saying it's been despatched and shall be delivered by Royal Mail in 2 days. But to my dismay it has taken 13 day to reach me and has been delivered on 17th July. I sent a reminder on 14th. July. Probably after seeing the reminder they must have realized it's not been delivered. God knows where the fault was but I was put to inconvenience.
Date of experience: July 18, 2025
H
Hans
US
I have a SIM card which I cancelled…
I have a SIM card which I cancelled months ago but it keeps charging me. Agent SHUBHAM SURYAWANSHI takes a lot of time to help me find the right SIM card, cancelled it and refund it. Thanks to the patient service of the agent.
Date of experience: July 18, 2025
Nj
Very helpful.explained about all…
Very helpful.explained about all prepaid plans Thank you
Date of experience: July 18, 2025
dd
Esha
Esha, the staff who spoke to me was calm, helpful, understanding and patient.
Date of experience: July 18, 2025
JS
Thank you very much Nandan
Thank you very much Nandan! Really helpful and solution oriented! Quick and fast. Really highly recommended.
Date of experience: July 18, 2025
PP
Lebara offers UNBEATABLE VALUE FOR…
Lebara offers UNBEATABLE VALUE FOR MONEY yet uses the same network infrastructure as big name Vodafone. £4.95 for 5GB and 100 International minutes so I can call my sister in Cyprus without using WhatsApp on my simple brick phone. Thank you Lebara and thanks to my nephew for organising this for me. Keeping my number was easy. Also thanks to moneysavingexpert.com for highlighting these amazing deals from LEBARA.
Date of experience: July 18, 2025
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