The customer pays for returns
The customer pays for returns. Material quality was poor.
1.7
Poor
52 reviews
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💬Hasn't replied to negative reviews
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Review summary
KUHL has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Customer-paid shipping for online orders
From my experience, Kuhl has nice products, however, I probably will never buy online from them again. They are clear that returns are customer-paid, but given so many other companies cover shipping, and you can't return Kuhl products to stores like REI that carry the brand, I probably won't ever order online again. I recently ordered shorts that look exactly like a pair I own and love, so I thought it was low risk -- but the fit is totally different and the color isn't like the image online, so I have to do the return for $7.50. I won't repeat that mistake.
Very poor
Very poor, poor customer service. An item was defective and they made me pay to return it. I had to battle with customer service multiple times for them to take responsibility. I will never shop for Kuhl products again. Every time I contacted them, they didn’t know what I was talking about and never returned calls/ emails when they stated they would. :(
Order never received
I ordered 4 trousers off the website, paid, got the tracking number etc. - lots of updates from the tracking service, with the final update telling me that the package has been delivered. Unfortunately I did not receive the package at all. I can't get any feedback to any query on the courier company used - other than a generic reply saying that I need to contact the seller, which is proving impossible..
Company details
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Contact info
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Website
www.kuhl.com
All reviews
52 total • Write a review
Showing 21 - 30 of 48 reviews
MB
Crap customer service
Love the pants, but never send anything in to be worked on. They lost $300 in Law pants that I sent in to have a button fixed. I went from 5 pairs of pants to 2 pairs... The sent the label and said they never received it after it was sent out. I see this commonly on reviews. They did not even attempt to make it right. If you got money to spare, they will work for you. If you are a hard working stuff that's just looking for comfort, they will rip you off. BEWARE
Date of experience: September 29, 2023
J
Jerody
US
Wish I could give a zero star review…
Wish I could give a zero star review for the KUHL CUSTOMER LACK OF SERVICE TEAM.. The product is fabulous however don’t expect the customer service team to answer the phone or respond to emails. They have a solid WE DON’T CARE philosophy so please don’t bother us about your missing package of $1000 worth of clothing items.
Date of experience: September 28, 2023
GD
Not satisfied with all charges apply to exchange a pair of pants bought online
Our daughter bought/ordered thru web a pair of Kuhn pants for her dad in December. When they came, the pants were big on his legs so did not fit. We returned them and got charged for the return. We expend time on your web page finding the right pants, as hubby has skinny legs. My husband already owned another pair of Kuhl’s pants and as the pants were a bit loose on waist at size 34 we ordered a size 33. He was so excited when pants arrived but the pants were tight on his waist. I check on an exchange for same pants but one more size (34) and read that there are NOT exchanges so our only choice has to be another return, get a gift card, where they Take off 7.50 x off again. So I don’t think this is right as your sizes don’t seem to be exact. 99% of the pants my husband has are size 33 but yours are too tight at 33. By now we lost 20% of the value of the original pants price that our daughter bought x him. We live in Central Fl, so there is not a KULH store where we can return/try pants. Very unhappy with this situation.
Date of experience: September 16, 2023
Jk
KUHL inconsistent sizing and poor return options
Ordered two pairs of shorts for my wifes birthday, paid expedited shipping. Both pairs ordered was size 14, one pair recieved was more like a tight size 12 and the other was more like a size 10. Couldn't be more inconsistent in sizing. When I was online attempting returns, I am being charged for the returns and unable to discuss reordering options. Couldn't be more disappointed. Kuhl might be losing another customer...forever.
Date of experience: July 22, 2023
AB
Save your money and buy elsewhere
Save your money and buy elsewhere. Horrible quality. Received a coat as a gift. It began unraveling two months later. Contacted customer service and they offered a 30% off coupon lol. Coukd not repair or replace. Poor product and poor service.
Date of experience: June 15, 2023
C
COREY
US
Quality material but poor design with zippers failing
I bought two pairs of shorts and two pairs of longer pants. I have found that both the shorts and long pants to be hard wearing and extremely resistant to staining which is great. They are light weight and just feel good to wear and good to feel. On the down side both shorts and pants have this problem where the zipper comes down. That’s not so cool. I don’t like wearing pants and find that I’m flying low without knowing it. There’s a fault there in the design because it happens on every one of these pieces of clothing. That’s about $300 worth of clothing that doesn’t perform as it should where it does really count.
Date of experience: June 8, 2023
S
Sarah
US
Extremely happy with my purchase
I recently ordered a pair of the Haven Joggrs and an Inspira SS, these pieces have become my life uniform! I can dress them up for a casual office look, they are comfortable without looking like a slob in sweats for a day in and out of airports, and of course they are perfect for hiking, camping, biking, any outdoor activity. Couldn't be happier with my purchase!
Date of experience: June 7, 2023
G
Grön
US
They suck
They suck. So my husband loves their hats. I order 2 hats, 30 dollars per hat and 15 dollars shipping. Fine, he loves the stupid hats. I get them and one is too small. I'm sending it back and they take an additional 7 dollars for a return slip and I have to print another shipping label myself 2 dollars. That's almost a hat. Never again!
Date of experience: May 4, 2023
mh
I bought a jack for $130 and it started…
I bought a jack for $130 and it started to pill several months later. I called the company sent them pictures their response was that clothing is supposed to pill it is a natural process. I had to get rid of the Jacket because it looked like I had purchased it at Goodwill.... No more Kihl
Date of experience: April 10, 2023
mc
Scandalously bad
I paid £80 for a pair of trousers with a faulty pop button. Thery admit that this is a flaw ("sometimes the piece can be defective and we are more than happy to repair them for you and replace the snap closure with a functioning piece. We are aware of this problem and are moving future lines away from the snap button, but at the moment we still have some of our models fitted with this closure system") but not only do they continue to sell them, but they refuse to reimburse me. This company is grossly irresponsible.
Date of experience: February 27, 2023
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