The customer pays for returns
The customer pays for returns. Material quality was poor.
1.7
Poor
52 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
KUHL has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Customer-paid shipping for online orders
From my experience, Kuhl has nice products, however, I probably will never buy online from them again. They are clear that returns are customer-paid, but given so many other companies cover shipping, and you can't return Kuhl products to stores like REI that carry the brand, I probably won't ever order online again. I recently ordered shorts that look exactly like a pair I own and love, so I thought it was low risk -- but the fit is totally different and the color isn't like the image online, so I have to do the return for $7.50. I won't repeat that mistake.
Very poor
Very poor, poor customer service. An item was defective and they made me pay to return it. I had to battle with customer service multiple times for them to take responsibility. I will never shop for Kuhl products again. Every time I contacted them, they didn’t know what I was talking about and never returned calls/ emails when they stated they would. :(
Order never received
I ordered 4 trousers off the website, paid, got the tracking number etc. - lots of updates from the tracking service, with the final update telling me that the package has been delivered. Unfortunately I did not receive the package at all. I can't get any feedback to any query on the courier company used - other than a generic reply saying that I need to contact the seller, which is proving impossible..
Company details
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Contact info
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Website
www.kuhl.com
All reviews
52 total • Write a review
Showing 31 - 40 of 48 reviews
TR
Faded Away!
Purchased a $99 pair of dark khaki RYDR pants and experienced significant fading after the first wash. Exact washing directions were followed. Fading was spotty in nature and really made pant look terrible. Kuhl wouldn't take them back or refund even after I send pics of the pants. Buyer beware.
Date of experience: February 23, 2023
g
garbage
US
Company needs to be investigated
Wife bought me a pair of pants that had to be returned. Only gave a voucher. Sed it to pay for part of a more expensive jacket but that was also defective. They refused to return the voucher amount or even give store credit. They basically robbed my wife the same as muggin her on a NY subway. This company needs to be investigated.
Date of experience: February 8, 2023
MG
I purchased a KUHL vest for a Christmas…
I purchased a KUHL vest for a Christmas gift. The vest was too small.... all the tags were still on the vest, and customer service said I could not exchange/return vest, because they no longer featured it in their catalog. I will never do business with this company, and I would advise anyone who chooses to, to read the 'fine lines', and make sure YOU don't end up with a 'Final Sale'!!!
Date of experience: January 5, 2023
CH
I would not buy from this company
I would not buy from this company due to their tight return policy. The item/vest was purchased on 10/17/22 was a Christmas gift, I called on Jan 4, 2023, and needed to exchange it for another size and was denied the ability to return it due to it being outside of their return/exchange time. While I get being outside of the time frame, they would not budge or allow us to exchange the item, so I am now stuck with an item we cannot even use. You would thing a company like this would have been flexible, but this company is not whatsoever, and we would NEVER buy an item from this company again....NEVER!
Date of experience: January 5, 2023
TA
Great company to deal with
Great company to deal with. I had 3 Renegade shorts with stitching coming loose that were bought in 2019. I sent pictures and filled out their form and sent in. The next day they sent me a UPS return label and a form to fill out and shipped the shorts back to them. They made the repairs and had them back to me in less than 3 weeks.
Date of experience: January 4, 2023
WG
Interceptr Full Zip Jacket
Purchased an Interceptr Full Zip Jacket and within only one winter season the elbow areas and much of the breast areas of the jacket are "pilled," also known as "fuzz balls" to such an extent that I do not wear the jacket to church or even to the grocery store. The jacket appears to have been made with inferior materials. Worse yet, Kuhl will has refused my request for a replacement under the auspices of its warranty. Beware people. The garments are cutting edge in appearance only.
Date of experience: November 18, 2022
M
Marcus
US
RESISTOR™ LITE CHINO TAPERED
RESISTOR™ LITE CHINO TAPERED Caution: I ordered a pair of these pants a few weeks ago and was very pleased. Four weeks later I ordered two more pairs in other colors. However: the legs were cut much wider. The Kühl company says that this can happen. They also said: That is just the way it is. I could send the pants back. Unfortunately, it turns out: because I wore the pants once and took off the labels, Kühl no longer takes them back. So much for the "great" customer service from Kühl. I can only warn VERY strongly based on my experience. The quality of the goods seems to be very different. Customer service is very unfriendly. The return policy is also poor. I will not order anything more from Kühl.
Date of experience: November 15, 2022
BB
Kuhl Does Not Stand by Their $$$ Products
Bought an expensive t-shirt a few years ago through a US Military Exchange... I have seldomly worn this shirt; however, I noticed there were three areas of stitching that are loose along the horizontal chest seam... I submitted a warranty claim to Kuhl... Approx 2 weeks later, the company responded with the following: "Thank you for reaching out. Unfortunately, that damage is not something we are able to repair or cover under our warranty due to the nature of which it was damaged and not being a manufacturer defect." Confirming with a professional seamstress that the true nature of the defect was, in fact, a manufacturer's defect, I requested my case be evaluated by a supervisor... No response... I made this request a second time, and the response was that I "may have the best luck with taking the item to where it was originally purchased." Pushing the solution onto the Military Exchange (or any retailer), who only markets manufacturer products further demonstrates zero sincere or legitimate concern for the quality of their products and the satisfaction of their customers... I strongly encourage all Navy and AFEES Exchange purchasing agents seriously reconsider allowing Kuhl to be sold in all Military Exchanges so as to protect military personnel from a company who will not stand by the perceived quality of their products...
Date of experience: November 5, 2022
R
RGH
US
Same as a lot of the other more recent…
Same as a lot of the other more recent reviews. Bought 4 pr of shorts Sept of 2021, 3 of them are fine, one of them, the material is completely falling apart (in MID FABRIC< not at seams or stress points)...sent pics, explanation etc. Their reply? That's not a defect and you're outside your warranty anyways. Um...Kuhl? You list no specific "time frame" for your warranty, it's purely at your discretion. Once again, ANOTHER company, living off their well established reputation, now selling you cheap, inferior junk manufactured China at premium prices. Very sad.
Date of experience: October 31, 2022
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