Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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Excellent customer service from Lewis at the Accrington branch house sold within two days, didn’t even need to put up a sale board, is that a record? Kept us calm during stormy waters which happens during house sales.
Fantastic overall experience from all the team at Burnley and Accrington. Our house was sold within 3 days. The rental and sales team were so professional and efficient. We especially would like to thank Alex at Burnley lettings, Gemma at Burnley sales and Faye at Accrington. We would highly recommend this Company.
I recently bought and sold properties using Keenans. Liam in Keenans, Clitheroe went above and beyond providing a very positive experience. Liam provided excellent customer service keeping me up to date throughout the process. He was professional and empathetic, understanding my need to complete as soon as possible. Thanks Liam, Kind regards Julie
When James came round to value my house he was so enthusiastic and told me my house would sell quickly which it did, and Nicole and Aaron were always there at the other end of the phone to help me. This was a massive move for me and there help was appreciated Thankyou for everything.
We are selling our lovely home in Blackburn Lancashire and Keenan’s have been professional and honest throughout the process. I can honestly say that Richard, Dan and Abbie at the Blackburn office have treated us with the greatest respect and followed our instructions at all times. We have accepted an offer on our home and been given good advice though out. I can say they have made the process stress free for us and would recommend their first class service when selling your home.Keenan’s have treated our property like a home not just a house that made all the difference! Thank you
Ella - super expedition in dealing with queries, obtaining of documents and communication. Extremely professional at all times. Cannot say enough good things about this exceptional and examplary agent.
Absolutely brilliant service. A difficult combination of sale and purchase but Ella has been fantastic. Always available for an update and to chase things up when necessary. We cannot thank Ella enough for her personal attention throughout this all rather stressful time. She is without doubt an assent to the company. Would totally recommend Keenans to our friends and family
Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!
