Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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First class service from Callum Beaumont and his team. Very informative and has handled my letting very well since taking it over from Northwood of Bolton last October (2022)
Date of experience: June 1, 2023
US
In a difficult market, they stuck with it, leading to success. They communicated well throughout and as completion approached, they helped to 'get it over the line'. They assisted with many aspects which occurred as we had already moved out, which lead to a successful conclusion.
Date of experience: May 30, 2023
I have been dealing with Kimberly who I can honestly say has been absolutely amazing can’t thank her enough for assisting me with renting my now new property! She has been so helpful and well mannered throughout the whole process. Thank you X
Date of experience: April 27, 2023
Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.
Date of experience: April 27, 2023
From initial contact, through to sale agreed, the service has been smooth, quick, and very professional. All staff are very knowledgeable, friendly, efficient and very professional. They are always available, and respond very quickly to any questions or requests we may have. Would highly recommend Keenans.
Date of experience: April 17, 2023
Purchased my property with Keenan's in November. Think but for Faye I would still be trying to buy it. She pushed it all the way fabulous service. If I ever decide to sell I would definitely use Keenan's. Thank you Faye .🤣
Date of experience: March 22, 2023
US
Keenan's dealt with the sale of my property professionally and efficiently. Nikki in particular was absolutely amazing. I will definitely be using Keenan's again!!! Thankyou to all at Keenan's, especially Nikki!!!!
Date of experience: March 21, 2023
The staff in the office are extremely efficient , knowledgeable and keep you bang upto date with viewings on your properties and inform you once viewings have taken place. Highly recommended.
Date of experience: March 3, 2023
The Rochdale branch where great. The house sold in a matter of days and they kept us up to date with every step of the process. Everybody was helpful and supportive.
Date of experience: February 22, 2023
