Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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Keenan’s dealt with the sale of my late fathers bungalow in Read, they were considerate, sympathetic and professional throughout the entirety of the process. Paul came to value the property and he made us feel at ease, we knew instantaneously we had chosen the right agent. Lacie’s photographs were absolutely beautiful and reflected our well loved family home in a fantastic light! From start to finish we couldn’t fault Keenan’s, the service the team at Clitheroe provided was superb and Cree in sales progression was attentive and professional throughout. We would recommend Keenan’s to any of our friends and family. Thankyou !
Excellent Customer Service from the time arranging a viewing to the offer being accepted. Thank you Laurence for all your help
Selling my Fathers home, the family home, was a terrible time for me. Keenans helped to make the process less painful for me. I loved the photographs taken by the photographer, Lacie, she made my Dads home look incredible, I can also keep the lovely pictures in my memory box. Due to the pandemic the sale went through a little slower than usual, but I was kept up to date with the progression of the sale by Cree, this eased any worries that I had and to be honest I needed that extra time to say goodbye to my home.
Fantastic experience throughout the whole process with Keenans. Continuous support from James and a quick, efficient process. Photos and advert are above the quality of other local estate agents. Very helpful and always at the end of the phone when needed. Second time we’ve used Keenans and I wouldn’t use anyone else.
When we initially decided to sell our house, we had a couple of estate agents to value etc. It was clear from the outset, that there was only one choice for us. All the team at Keenans have made the experience as painless as possible. The communication has been brilliant throughout and Customer service is brilliant, and if they can't answer a question straight away, they will phone back with an answer.Totally professional and always polite. I cannot recommend Keenans highly enough.
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none! Thank you very much for making this experience so pleasant.
Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.
Sam came out and valued our property and gave us suitable guidance as to what price we should choose based on similar properties that had sold in the area. The way the property was listed was prompt and professional. We were really proud of the advertisement that was put on the website. Jack promised that Keenan’s would promote our property in any way they could. All parties acted on their promises and Jack / David and the team worked hard to secure a buyer and I am truly grateful! We hope now hope we can work with them and our solicitors to complete. I would recommend Sam, Jack and David at the Clitheroe branch of Keenan’s to anyone I know selling or buying a property in the area.
With the choice of agents in Rawtenstall I made the right one choosing Keenans. From the initial valuation to the sale completing I was kept up to date by e-mails and calls from their office. James Brooking was my point of contact and his handling of the overall sale was very reassuring as it’s a stressful time and James and his colleagues made the matter less worrying.
