Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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Keenans sold my Dads house. Simon from the Manchester branch came round and valued it honestly unlike some other local agents, he also hosted all the viewings and the property was under offer the day after. Would highly recommend.
Having purchased through Keenans in 2018, we used them again to sell our house recently, whilst also purchasing a new property marketed by Keenans. We dealt with Johnathon B during the early stages, and then Sam K during sales progression. Both made the process of buying and selling much more relaxed. In particular, we would have regular contact and updates from Sam, and not only was he professional but the level of service was also personable, which I think was really great and a nice touch. We would always trust Sam to chase up where required and also answer any questions we had. If we were to be looking to buy or sell in the near future, we would go to Keenan's as our first port of call
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok. Meaning having to go back and offer more, costing us a further £10,000. Thanks. They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350. So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
I am looking to buy a new home, but as I am not very experienced with buying/selling homes, I was quite nervous but Keenan’s helped me overcome this anxiety! Alicja in particular was very helpful in answering my question and queries which made me feel much more confident. I look forward to buying a home through this estate agency!
Having recently viewed a few houses with Keenans, Cree has been a massive help, giving me information and advice from start to finish, thank you!
We bought our dream house from keenans. Great people, great service. We were shown round and dealt with by the lovely Cree and all of our questions were throughly answered. Cree took the time to find us the ideal house and showed us round. We were thrilled when we found the perfect home with the best neighbours!
I purchased my last property through Keenans and they where fantastic right from booking a viewing all the way through to completion. We where very impressed with Cree in the after sales department, she kept us up to date and informed on any developments at every stage. Thankyou for making our property purchase effortless.
