I have efile trained with Katie Barnes…
I have efile trained with Katie Barnes & purchased the efile & various bits continually to run my own nail business. I would say this is one of the best on the market
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4.2
Great
108 reviews
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Review summary
Katie Barnes Tool Range & Education receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
LOVE Katie Barnes 💕
Always quick delivery and quality tools! Love Katie Barnes!!!! 💕
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Excellent products
Excellent products, with excellent customer service.
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Great company
Quick delivery, beautiful products, great communication and reasonable postage prices. One of my top go-to’s for nail tools.
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Company details
Information provided by various external sources
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Contact info
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Website
www.katiebarnesacademy.com
All reviews
108 total • Write a review
Showing 41 - 50 of 104 reviews
CS
Don’t waste your money
The curved cuticle nippers lasted me 4 weeks before they broke. I contacted customer service and was told I was not due a refund as their policy states and that they had broke due to me using them improperly. I found their reply frankly, condescending. I have been a nail tech for years and didn’t realise cuticle nippers were complicated to use. They are far to flimsy for a full time nail tech to use and after reading the reviews on trust pilot (and yes, I wish I had done that earlier) I found that this has been an issue before. There are other nippers out there, I would give these a wide birth. They are definitely not worth the money.
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dp
Terrible customer service
Terrible customer service. As a first time customer I was very disappointed with their lack of support or understanding and willingness to come to a mutual agreement on a mistake purchase . I would never shop with them when there are so many better nail company's with excellent customer service.
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ZB
Aboustly love this kb tool range and…
Aboustly love this kb tool range and her masterclass. She and the team go above and beyond to help her customers,
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SJ
Amaaaaaazing 💅
Absolute fantastic Nail tools the best quality you can buy. Staff are so friendly helpful & polite. Not to mention such friendly & welcoming tiktok lives with nail tutorials. Amazing company 🖤
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KH
Faulty efile and curved cuticle scissors
I’ve just ordered a new efile from a different company after numerous faults with my own, the silver dial fell off within a month of purchasing, this didn’t effect the actual use of the efile so I let that one slide, then the wires kept breaking, I have had two sent out as a replacement within the first year and have since purchased another two myself as it continues to cut out power. I’ve also purchased a total of 3 curved cuticle scissors to which all three have snapped. After emailing the company I was told this was down to my own pressure using them. I have since learnt from other nail techs that both the efile and the scissors is an ongoing issue with this brand. I have purchased the magpie cuticle scissors and have been using them without any issues whatsoever. Really disappointing when the company patronise nail techs about their incorrect use of the item yet reviews from others state the same ongoing issues. A real shame for me as the drill bits and kink sanding bands I enjoy using but won’t be purchasing any more equipment or tools sadly.
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GL
Well informative courses great efile n…
Well informative courses great efile n bits and products plus staff are very helpful and friendly
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ML
The Katie Barnes gloves are the best…
The Katie Barnes gloves are the best I’ve ever had & I won’t use any others. Being able to have them on a subscription is so helpful too because as a busy nail tech it’s one thing I don’t have to think about. Customer service is also fab, they are always happy to help
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