I have efile trained with Katie Barnes…
I have efile trained with Katie Barnes & purchased the efile & various bits continually to run my own nail business. I would say this is one of the best on the market
Useful
Share
4.2
Great
108 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Katie Barnes Tool Range & Education receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
LOVE Katie Barnes 💕
Always quick delivery and quality tools! Love Katie Barnes!!!! 💕
Useful
Share
Excellent products
Excellent products, with excellent customer service.
Useful
Share
Great company
Quick delivery, beautiful products, great communication and reasonable postage prices. One of my top go-to’s for nail tools.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.katiebarnesacademy.com
All reviews
108 total • Write a review
Showing 31 - 40 of 104 reviews
L
Love all my KB tools and gadgets
Love all my KB tools and gadgets. The curved Cuticle Scissors are a game changer, only need such light pressure not like bulky nippers. I have switch all my manual and e-file bits to KB with countless purchases now. They are a fabulous support network and great interaction with them and the group 🖤
Useful
Share
c
I am a newbie to this company and they…
I am a newbie to this company and they are in my top 20 best company for tools and education. If you dont know about Tenner Tuesday you are missing out bigtime and i mean bigtime dont take my word for it check for yourself. Customer service is great Love this company thanks KB ❤️
Useful
Share
vh
Can I just say
Can I just say, I've only been ordering from yourselves last 4 or 5 months, but I so happy with the products I have received so far and the packaging n boxes that they are delivered in are just the icing on the cake as I make them in to storage etc ..... and the customer service I have received is fab too.
Useful
Share
AK
ordered from katie barnes a few times…
ordered from katie barnes a few times and ive never had any issues, the bits are amazing i currently use the 5in1 &5in1 mini and they make debulking a dream, i use the erin bit and now the cuticle pusher which has made cuticle prep so easy and look flawless ! there customer service is elite i recently had a extra item added to my order and when i tried to return they kindly allowed me to keep. every video is so informative and if you ever have questions they answer you so quickly on their social media platforms
Useful
Share
C
Awful customer service and rip off comapny
2 orders went missing in the post. 10 days later they have still not arrived and tracking shows the post office have not scanned the items in. Customer service kept fobbing me off and telling me to wait. Still no items and they have a lot of my money. I now have to do a chargeback through my bank to get my money back. I will never shop here again and will use other far more reputable companies for drill bits EDIT:- Company sent items out AFTER I had processed a chargeback with my bank. I returned the paackage unopened with tracking. The company also confirmed they had received the package back. They then asked me to cancel the chargeback and they would refund me. As they already had their goods back and I had my refund, my bank advised me not to cancel chargeback. Katies Barnes company have now tried to dispute the chargeback in an attempt to keep both the goods AND my money. Thankfully I have enough evidence to prove what has happened. BUYER BEWARE RESPONSE TO REPLY: as per your reply, the royal mail did NOT find and send on the items. Your company re-shipped them AFTER I had made the charge back. The items were returned to you and you confirmed receipt, and yet you are still disputing the chargeback in an attempt to keep both my money and the items you have already received back. Quite different to what you are claiming in you reply. I will not be buying anything further from you at any time, as there are rival companies that provide far higher levels of customer service. So I will shop with those instead
Useful
Share
PR
What can I say about Katie Barnes nail…
What can I say about Katie Barnes nail tools , these are amazing quality and packaging is always amazing , I've just received the Valentine box ,omg! I was blown away with all the amazing items included for an awesome price . Why wouldn't you buy from KB xxx
Useful
Share
CD
This company is a fraud and absolutely…
This company is a fraud and absolutely abysmal. They will sell you a product then when it breaks claim it’s wear and tear when in fact it’s just cheap materials . I wouldn’t touch the with barge pole . Keep well clear Purchased cuticle scissors they last 3 months and the company would not replace them. They Claimed the scissors were faulty due to wear and tear. That was rubbish. Total unsuitable and not fit for purpose. Could have just replaced them or give a refund . Simples
Useful
Share
RC
Very quick thorough service
Very quick thorough service. Great communication and all at low cost. Fantastic quality product with matching aftercare.
Useful
Share
AL
Amazing tools and team
The KB tools are great quality and lovely to use. The masterclasses are thorough and informative and the team are all lovely with great communication!
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.