JS Law is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
JS Law handled my sale and purchase. I would like to give a 5 star review for Khusbu Vhikabai. Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answering my questions and keeping us informed all up date. Thank you so much JS Law. Good service, excellent communication and an efficient stress free experience
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the law ombudsman if I thought I would get any resolution.
I would like to give a 5 star review for Loni Timson. Throughout my experience with JS Law, Loni has been professional, supportive and understanding answering all questions and queries and keeping us informed and up to date. I can’t thank you enough Loni! 🌟🌟🌟🌟🌟
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
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www.js-law.co.uk1,000 total • Write a review
Kashfa was helpful & understanding.. very professional, made a stressful time more manageable.. excellent job..
Date of experience: April 30, 2025
The Southend estate agents, Gilbert & Rose, recommended JS Law to me. They had, they said, a ‘special’ relationship that would make my conveyance – the sale and purchase of two properties – so much easier and straightforward. Oh, if only … If Gilbert & Rose and J S Law, do have a 'special relatonship' it's especially bad. I’d sold four houses previously, using a local solicitor, and never really encountered many problems. The selling point of JS Law, unlike the traditional way of doing business, is that all transactions and payments are done via an online portal – their ‘eway’ dashboard – where all the details of the conveyancing are assembled. But you are assigned a ‘handler’, a real, human, solicitor who you can talk to via email, or telephone, if you need to Now, this might seem like a good idea. Well, maybe, if you have the time to spare to learn how the portal works. It can take a while and doesn’t have the most user-friendly design. In addition, every time a transaction takes place, a message pops up on your phone, declaring, somewhat alarmingly, that: ‘YOU HAVE TWELVE TASKS TO ATTEND TO’ which, until you get used to it, prompts you to put down whatever you’re doing to find out what it is that might be so urgent. This is really, really annoying and the last thing you want in the middle of a busy day. While I was willing to give it a go, I’m afraid I just came to hate the online approach. It’s no substitute for a flesh and blood solicitor, who you might be able to actually talk to. Which brings me to what really bugs me about JS Law: the poor standard of service I received when I did want to talk to my assigned solicitor, Jade Moran. Communication was just, simply, poor and that’s a polite way of putting it. Emails went unanswered for days – in one case, a whole week. When they were answered, replies were cursory, brief, badly written, in poor English and unpunctuated. It felt that at least a whole 2 seconds had been spent on the response. And, if I’d raised several points in an email, annoyingly, they weren’t all answered in the reply. Which meant that I had to write yet another email repeating the same points. In the end, if I needed to convey or get information from my buyer or the people I was buying from, I wrote my own emails and asked Jade Moran to forward them to their solicitors. It was the only way I could ensure that my wishes were being carried out as I wanted and in a proper manner. On one occasion, a financial statement, a rather important document, was incorrect. So why didn’t I phone to ask my questions? Well, you can give it a go – after all, JS Law do make a big deal of how easy it is to contact them by phone – but, guess what, in six months of doing business with them, not one call I tried to make actually went through. Their lines are perpetually engaged. Or perpetually ignored. Overall, the impression I had of my solicitor was that she was probably overworked, highly stressed, with a substantial workload of business apart from mine – or just not very interested. During one of her absences, I had the misfortune to talk to one Anthony Smalley, who was taking care of my case. I had a number of urgent questions that I needed answered. Mr Smalley seemed slightly outraged that I had the temerity to ask my questions and seemed incapable, in his reluctant responses, of raising his answers above the monosyllabic. My solicitor was also acting for someone else in my chain, which struck me as rather odd. In the end, JS Law did eventually complete my conveyancing successfully. It’s clear, though, that it’s a purely functional service. If it’s a stress-free, personal experience you’re after, with efficient, full, and helpful attendance on your business, steer well clear. Get yourself a local, friendly solicitor, who is happy to give you their time and provide the personal help and reassurance you need if you’re buying or selling property.
Date of experience: April 30, 2025
US
I fail to see how a firm requiring the highest in professional standards cannot manage to refund a retention fee (due for release if not used before mid December 2024) This had been confirmed it would be refunded to me in mid February 2025 and to expect it in 7-10 days. I am still waiting. It is now the end of April and following my endeavours to resolve this quickly, I was told to wait a further 28 days while they investigate. This refund has been costly to my health and well-being and my bank balance, it is totally unacceptable. Prior to this issue I had nothing but praise for a system that gives conveyancing transparency through their portal. This was taken down before I was able to request and anonymous staff phone calls and emails made this even more impossible.
Date of experience: April 29, 2025
Edit;My nephew is very much a client, and as I mentioned in my review I was writing on behalf of him I wrote a review on here a couple of weeks ago on behalf of my nephew who is purchasing his first home. They have since removed it. DO NOT use JS Law, they never return calls or emails, 6 months down the line, still trying to complete on a simple no chain first time buyer purchase. We send information, they request it multiple times, never look at the info we've sent. As for the fees originally quoted £2200, now in excess of £3600!! How can this be? Following mine & my nephews last review on here, JS Law replied through trust pilot to ask further details & said they would ring to investigate our complaint, that never happened, it's just their automated response! We are now complaining to the ombudsman.
Date of experience: April 29, 2025
US
Ruby Allen has been a great help with the purchase of my first home. Ruby was always responsive, and the process has felt very smooth with little stress. Any questions I have had have been addressed quickly, which has kept my mind at ease. The online tracking portal has also been really useful at keeping track of documents and case progress. I'm really happy with the service provided and professionalism. I'd recommend JS Law to anyone.
Date of experience: April 28, 2025
US
Highly unprofessional attitude, nearly 5 months now for a simple sale for which i am a first time buyer, first 2 months completely disappeared then poor responses and now gone on leave!! Pathetic service ,even no response when my solicitor tried to complain! Should be shutdown or fire these unprofessional people and recruit new staff!
Date of experience: April 28, 2025
US
Very bad with communication our contact was always off therefore we were always getting reply emails that she would be back in the office in a few days, usually after a long weekend . Or our emails were completely ignored, especially after the move there was no after care which we needed. I have now emailed the company to complain and ask for acknowledgement to my emails . If we moved again we would not use this company . Also after the move I had 7 calls on different occasions asking us how We would rate our experience!
Date of experience: April 25, 2025
Kelly @ JS law was available and responsive, guiding me through the process of purchasing my first property
Date of experience: April 24, 2025
