JS Law
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Failure to refund a retention fee
I fail to see how a firm requiring the highest in professional standards cannot manage to refund a retention fee (due for release if not used before mid December 2024) This had been confirmed it would be refunded to me in mid February 2025 and to expect it in 7-10 days. I am still waiting. It is now the end of April and following my endeavours to resolve this quickly, I was told to wait a further 28 days while they investigate. This refund has been costly to my health and well-being and my bank balance, it is totally unacceptable. Prior to this issue I had nothing but praise for a system that gives conveyancing transparency through their portal. This was taken down before I was able to request and anonymous staff phone calls and emails made this even more impossible.