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J Parkers (Retail) has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
Plants turned up in very poor condition,the person I spoke to when i rang customer services was very rude.She said the plants are live things and the weather can effect them,well that says it all,they are sending plants our even if they are crap condition.Just buy your plants elsware and save yourself time and hasle.
Several members of staff told totally different versions of what had happened to my order. Each one was a lie. A manager called to say the items had been dispatched yesterday and would arrive either yesterday (what - same day as dispatch?) or today yet the cheap courier says it will be at least 2 more days. That means they do not deliver within the stated 21 days from order. Additionally the manager said an email of the items being shipped had been sent, which it hadnβt and was only sent today following a formal complaint. The manager also said I had been sent an email about 1 item that wasnβt available and the refund amount due. Again no such email. However following my formal complaint another ill informed person sent me a list of items ordered and now 30% of my order appears to be unavailable. I accept that things go wrong but this is absolutely appalling. This once good company has gone to s**t. I will never be doing business with them ever again. Disgusting service!
Sadly, I had to request a refund. An order of 7 items that was placed over a month ago still hadn't been delivered (despite on the website stating 2 weeks delivery - and still stating this and not having received my order). When I contacted the company I was told they were awaiting delivery from their sister company but still couldn't give me any idea of when my order will arrive as they deliver first come first serve. After another week, I requested a refund which was put through promptly. I must say their customer service for replying to emails is quite quick, just unfortunate that they couldn't give me an estimated delivery time, otherwise I would have waited.
The astrantia I ordered was in a poor condition when it arrived - dried up with virtually no foliage. I whatsapped customer services who replied "some plants have little or no foliage due to them dying back from its previous season". It's June. The astrantias I have in my garden are in full bloom with lots of foliage! I was given the option of returning the plant at my expense. I won't be using this company again.
Garden plants and bulbs retailer
Website
www.jparkers.co.uk60 total β’ Write a review
US
Extremely disappointed β avoid if you want to save yourself stress and money I ordered 6 hydrangeas, 4 roses, and 36 Geranium Rozanne plants from J. Parker, spending over Β£300. What I received was shocking β all the plants were thrown together into a single box with no care whatsoever. Many were sunburnt, broken, and in terrible condition, clearly unfit for planting and ready for the bin. When I contacted customer service via chat, they told me I had to return the plants at my own expense and in the original packaging, which was unrealistic given the state they arrived in. After refusing, they eventually issued a partial refund β but the experience was stressful, disappointing, and far from what you'd expect from a reputable nursery. I do not recommend ordering from this site if you want to avoid frustration, financial loss, and poor customer support. The plants were in no condition to survive, and the company made no real effort to make things right.
Date of experience: June 26, 2025
The selection of plants and prices are great. I was kept up to date by email but delivery was very slow, probably due to a busy time of year
Date of experience: June 26, 2025
We are a high end gardening company and we are disgusted by the quality of the plants and not the first time either. The courier used is awful and plants dead or broken most at least substandard
Date of experience: June 25, 2025
I ordered some bedding plants, a rose and two dahlia plants, the latter three arrived in good condition. The bedding plants (pack of 60 marigolds), if you can imagine the box that Ace Ventura delivers at the beginning of the first film, this is what I imagine happened to the marigolds. Half were dead on arrival, we planted the remaining half (all approximations) and only half of those survived. I did feedback to customer service, they refunded exactly half the amount of the poor more than poor quality plants, not really good enough when I now have to go find replacements.
Date of experience: June 25, 2025
US
In 2022 I purchased 3 bare rooted Astrantia Ruby Cloud and 3 bare rooted orange Phlox which I received late Autumn. The Astrantia flowered summer 2023 and these turned out to be white not Ruby, Parkers replaced them Autumn 2023 with 3 more, these also turned out to be white and not Ruby in 2024, the orange Phlox flowered that year and they were Pink. Having sent photographs of both items Parkers again replaced the Astrantia and also the Phlox in Autumn 2024, the Astrantia have just flowered June 2025 and are white again. In April this year I purchased 3 Chasmanthe bulbs planted them straight away in a tub and should have been up by now, dug one out yesterday, bulbs still solid but no root or top growth, more money wasted. After many years as a customer of Parkers I think I shall shop elsewhere as it seems Parkers left hand doesn't know what the right hand is doing.
Date of experience: June 24, 2025
I have used this company for few years now and have had loads of beautiful plants. Any issues have been sorted promptly with no hassle.
Date of experience: June 22, 2025
Plants arrived and could barely see them. What few shoots had were mostly dead
Date of experience: June 21, 2025
I placed an order spring time and by the time they arrived it was half way through summer so planting time was decreased, the qulity of the plants came in a poor condition although some have perked up but the Delphiniums well I justlive in hope, very poor, one was a stalk with a nearly dead leaf on it .Dont use go to your local garden centre at least you pick what you get.
Date of experience: June 21, 2025
US
Complete rubbish. The plantsman was obviously feeling lazy, as despite saying the amount we ordered, I think 20 includes at least 3 varieties, all were the same except 1 geranium and 2 fushias. Moot point as theyβre now pretty much all dead. Avoid.
Date of experience: June 20, 2025
