Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
No description available yet.
Website
www.johngrose.co.uk1,000 total • Write a review
US
Collected the Wife’s Puma ST yesterday from Lowestoft and wanted to say a massive thanks to DJ for his excellent service. DJ was helping out a colleague and he was just so helpful. Fantastic knowledge of product friendly helpful. Would highly recommend you speak to DJ and the Lowestoft team for your New Ford cars!
Date of experience: June 28, 2021
Second Vehicle I have purchased from Danny in the Transit centre and the service is always excellent. Thank you all
Date of experience: June 27, 2021
I'm very happy with the new Peugeot 108 I purchased from John Grose Ipswich. My Peugeot 107 was part-exchanged at an agreed price. The customer service ,from Jamie Stevens, was excellent : when I picked up the 108 I was given a demo of Android Auto plus other basics.
Date of experience: June 23, 2021
We visited John Grose to enquire about a new car, we were met with friendly, honest and helpful information about the vehicle we were interested in. Within a few weeks we had a brand new Ford, thanks for the superb service. Would recommend.
Date of experience: June 21, 2021
John Gaylord our used car executive was very friendly helpful and professional. Nothing was too much trouble and all questions were answered with patience. I had a small problem with the car after I purchased it and John was very good and very proactive in getting the problem sorted Would recommend John Grose and seeing John if you want to buy a car.
Date of experience: June 21, 2021
US
Very good service Buying a car under normal conditions is challenging enough but when also in the middle of a pandemic, John Grose Citroen, and Sales Person Benjamin Seaton, made the whole experience stress free. Ben was very friendly and helpful, answering all our questions and sorting the exchange paperwork on our behalf. Test vehicle and garage was well clean making us feel all Covid measures had been taken, making us feel safe. Very good service received all round.
Date of experience: June 19, 2021
Had a lovely experience with Ben Harper at John Grose Explain everything and was really helpfull in what I was looking for 10/10
Date of experience: June 19, 2021
Wanted to say how great the experience was of trading in and buying a new car at Diss was. Stephen could not of been more polite helpful courteous and patient especially with us arguing whether the boot is big enough for our needs ( it is I was right haha). We are really pleased with our new car and would definitely recommend John Grose Diss to others.
Date of experience: June 19, 2021
