Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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Purchased my car from John grose lowestoft and I couldn't be more happy , Gary couldn't have been more helpful, he was brilliant , kept in touch evert day keeping me informed of everything that was going on and even walked me to my new car when I went to collect it .! Very happy customer . Thanks Gary!
Date of experience: October 5, 2021
John Grose had a good selection of cars to view. Prices were competitive. Lukan who served me was excellent, very knowledgeable and delightful to deal with. The whole branch impressed me all round, and I would recommend to anybody looking for a Ford or Kia.
Date of experience: October 1, 2021
Had a great experience bying my new car went very smooth 👌 great job Charles excellent service thanks for all your help and advice much appreciated 👍
Date of experience: September 27, 2021
From the very first contact we found the staff at John Grose to be attentive and helpful. George was our allotted salesman, and could not have been more professional in his approach. We had a huge stroke of luck after finding out that the car we were looking at was on a 6 month waiting list. George found and cleared the way forward for us to take immediate delivery of a cancellation vehicle. Happy days!! Communication was good throughout the purchase and a small software glitch a few weeks later was swiftly dealt with. All in all a good experience.
Date of experience: September 25, 2021
Bought my truck from John Grose Lowestoft. Had a very pleasant experience with a lovely chap called Matt. He was extremely knowledgeable about the vehicle I was interested in buying and he didn't try to sell me any extra stuff that I didn't want which I thought was great. There's one thing I can't stand and that's pushy salesman trying to sell me extra stuff which is useless. He even sorted my number plate change very quickly with no troubles at all. I highly recommend this dealership for buying any vehicle. Helpful and very polite people here. Will definitely do business again in the future. 5 Stars 🌟
Date of experience: September 23, 2021
As always top class service from a top class team at Woodbridge. 10/10. I honestly can’t recommend them enough. I believe it’s my 6th Ford from them on the bounce. I threw up lots of obstacles along the way but as always Stuart and Jack remained professional, knowledgable and courteous throughout. We’re both quick and efficient and had me calm again in no time. (Lots of humour thrown in for good measure) Communication is excellent and I’m always made to feel totally at ease with the process. I love my car and look very forward to dealing with you both again soon. Thank you again both for all your help as always.
Date of experience: September 20, 2021
I search the internet for a suitable Ford Focus. John Gaylard of John Grose identified just the write spec and with his help, kindness, and guidance I bought a 2013 used Focus in top condition and could not be more pleased with the car. I will certainly recommend John Grose to any friends/family looking to buy a Ford in the future.
Date of experience: September 18, 2021
I bought a new Mustang from Trust Ford as John Grose couldnt get me the spec I wanted. When the car arrived it had some paint issues and as JG is my most local Ford paint shop, Ford UK booked me in to have the issues fixed. The issues were a paint run on the bootlid, a stone chip on the bonnet that was there when I picked the car up, poor paint on the rear bumper and a scratch on the front bumper. The car at this point had 940 miles on the clock. JG said it would be a case of painting the bonnet, front bumper, rear bumper and bootlid. When I went to collect the car, it was clear that JG had caused more damage to the car. The front bumper was refitted poorly and they had polished the paint so hard that they had actually burnt through the paint, to the point where the primer underneath was visible (Please see pics attached). Worse than this was the fact that they hadnt bothered to refit the cars wheelarch liners properly and there was a clip missing meaning the wheel arch could have come loose at speed. They admitted the damage and missing clip and the car went back in to have these fixed. This time myself and a JG employee went round the car and did a 'damage report' this is attached below and shows that the only "damage" on the car was creases in the fabric roof (Totally normal for a fabric roof convertible) and the damage on the bonnet and Bumper for which the car was in to have fixed. So for all intents and purposes, zero damage. At this point the car had 1901 miles on the clock. When I went to collect the car, it was in a terrible condition. It was clear that the car had been through the wars and had deep chips in the paint down to the primer or bare metal on almost every panel including the front bumper, drivers door, both rear wings and on the bootlid (see pics attached). There was also a dent in the drivers rear wing that was so deep it had even cracked the paint. The paint quality on the bonnet was covered in bumps/pits and when inspected by an independent paint specialist, was described as the worst paint job they had seen in 12 years in the job. The thing that confirmed to me that John Grose were being dishonest though was when I noticed that the missing clip in the wheelarch had been replaced with a non standard clip that wasn't even a Ford item. The dishonesty continued when I checked the other side wheel arch and noticed that they had also removed the clip from the other side and replaced this clip with the same non standard clip that they had used for the missing one. This was in my opinion, so they matched and they thought I wouldn't notice. I wouldn't have minded if they called me to say that they couldn't find the original clip and asked me if they could use similar ones but they simply replaced both to cover their tracks. When I raised this with the assistant manager he admitted that they had changed both and even went back inside to retrieve my OEM clip. At the time of writing this, they are still yet to refit my OEM clips. At this point I escalated this with Ford UK who were brilliant and were very helpful in view of the evidence against John Grose. However, JG decided, instead of admitting their wrongdoings, to say that I had caused the damage myself after the car had left their premises! Despite me going over the issues with the manager in their handover bay when I noticed them. Lucky for me, I had time and location stamped photos of the damage on my phone which showed the time/location that I had photographed the damage and these matched the time of the handover, however I would advise anyone to film their handover with these people before you leave. Despite this JG refused to fix the damage apart from the bumper, clips and boot lid and it had to take Ford UK to arrange for another dealer to fix the rest of the damage. John Grose still haven't admitted liability despite the mountain of evidence and they are in discussion with Ford UK about who should pay for it. I have since found out that the bodyshop manager is 'no longer with the bodyshop'. INTERESTING! Cant think why!!!
Date of experience: September 15, 2021
