Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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This is the second car I have bought from John Grose, I was delighted the way the Sales person Jack Keeling looked after me, doing his best in terms of getting me the best deal possible, at all times during the process Jack kept me well informed of it's progress, the handover was a pleasant and efficient experience, it's easy to see why there are so many customers that return time and again. I am only too pleased to give potential John Grose customers my full recommendation.
Date of experience: October 22, 2021
Matthew Wright and James Honeywood are excellent, they provide amazing service and excellent value for money with the deals offered. I will be returning in the future, keep up the good work. I love my focus ST edition.
Date of experience: October 20, 2021
They are always polite & helpful, they are security minded during covid, the showrooms are spotless & stylish. They are very helpful with disabled people, our car is always collected & delivered. They have automatic doors which is esseltual with a wheelchair. I would recammend them to anyone.
Date of experience: October 20, 2021
As a Ford Privilege customer in Essex I have got to the point where I can’t even bear to walk into an Essex Ford dealer due to their appalling attitude and customer service and had been buying other brands, my wife who works for Ford was recommended to John Grose Woodbridge, I’ve just had my third car from Shaun and the Woodbridge team and as ever was treated like a valued customer and am really pleased with the service an after a 500 mile drive in the new car this weekend am very happy with the Fovus Active. For us it’s even well worth the hour and a bit drive from Essex to get the cars serviced, as well as knowing the service will be done properly theres the added benefit of a trip to the Adnams shop and Suffolk Food Hall on the way home. Throughly recommend the John Grose Woodbridge team, and it’s no wonder they get so much business from the Essex Fordies.
Date of experience: October 19, 2021
US
Thankyou for a smooth and helpful handover, this is the 3rd car i have had from john grose in lowestoft, and will certainly be using them for my 4th. Thankyou to Jamie for all the help you gave me and for making it so easy...
Date of experience: October 15, 2021
Brilliant service Jamie from Ipswich kept us informed every step everything went smoothly we love new car
Date of experience: October 12, 2021
I have just purchased a new DS7 from John Grose Ipswich Alex the sales person was so helpful and I would recommend anyone looking for a DS to go there
Date of experience: October 8, 2021
The service given as been very good except for the vehicle being handed over with computer faults which have now been rectified by John Grose Lowestoft, In 10 days l will be taking the vehicle on a 200 plus mile jaunt each way and this will hopefully go without any glitches on route.
Date of experience: October 7, 2021
US
Jaime was very good. He was very helpful and friendly. He answered all my queries. He made sure everything went through smoothly. I struggled to get insurance and he helped me get some so I could drive away. Would recommend John Grose to my friends
Date of experience: October 6, 2021
