Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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John Grose Ipswich. Cannot fault this dealer from start to finish. Originally dealing with Josh, really helpful and determined to find me a car! Lee then took over as Josh was off and introduced me to the DS7 which I had never even heard of! Long story short, I am now a very happy driver of a beautiful Rivoli which has exceeded my expectations all round!! Highly recommend these guys.
Date of experience: November 4, 2021
Excellent service - nothing was too much trouble even though I went back 5 or 6 times before I finally made my mind up on what car to buy. The salesman (Jamie) was very patient and professional and he had very good knowledge of the vehicle I chose.
Date of experience: November 3, 2021
Charles, the salesman, was extremely helpful and explained the details of the car we were interested in and kept us up to date on availability. We are very happy with our 2021 Citroen C3 Shine Plus. Thank you John Grose Ipswich - highly recommended.
Date of experience: November 3, 2021
Ordered new car. Due to supply issues of micro chips delivery date could not be guaranteed. John Grose at Woodbridge kept me regularly updated even when there was no news. Once car had been built car was delivered very quickly. 1st class service from Stuart at John Grose Woodbridge.
Date of experience: November 3, 2021
Our first visit to John Grose was very pleasant and informative, all staff were very helpful car was ready on the date and time they said and we both are very pleased to be driving it Gordon
Date of experience: October 30, 2021
Our experience with Alex Hopkins is and has always been first class, with past experience with John grose after sales also been first class I would highly recommend to anyone to go there
Date of experience: October 29, 2021
The senior sales manager Terry Harvey had booked me in at 12.00 on Monday to have the emblems on my Mustang changed. He told me it would take 15 to 20 mins. He would be away that day but I would be dealt with by Arran. Drove an hour from home to get there, arrived at 11.55, saw Arran who told me the job would take 15 to 20 mins. After 20 mins Arran told me it was being seen by the senior service engineer and would take another 30 mins. After 30 mins Arran told me the whole front bumper had to come off and this would take another 2 hours, i.e. it would be ready by 3.00 pm. I didn't want to waste several hours round trip for nothing so told him to go ahead. Had to cancel/reschedule my plans for the rest of the day but informed Arran I had to leave by 3.00 pm at the very latest. Had nothing else to do but walk round the car park. An hour later I happened to be walking round the back of the garage and saw my car had been parked outside the service entrance. Nothing had been done on it.. So I'd been kept waiting 2 hours so far and no one had even started work on it. This was now 2.00 pm and I was concerned that another 2 hours to carry out the job would ruin my plans for the rest of the day. When I queried what was going on, a lady from the service team told me the delay was because it hadn't been booked in, so they were going to fit it in when they could. In other words Arran had repeatedly lied to me about how long the job would take and had not told me it wasn't booked in, due to an error on their part. In the event the job was completed in 1 hour (so another lie from Arran about the job needing 2 hours. Again, rather than informing me truthfully about the reasons for the delay, he lied about how long the job would need). When it was finally completed they could see how upset I was and did not charge me - although I would rather have paid them and not had the delays and frustrations. My previous experience with Ford Ipswich (i.e. buying the Mustang) had been very good but after this experience I have lost all faith in both the sales dept and the service dept. Two things that Arran could learn about customer service: 1. Don't lie to your customers. 2. The word "sorry" can go a long way to ease customers' upset. At no point throughout my unnecessary 3 hour wait did anybody say sorry to me.
Date of experience: October 29, 2021
Brought a 2008 GT Peugeot which is topnotch. Dealt with by Lee Race who was excellent from start to finish. He managed the whole process in a professional and friendly manor keeping as informed all the way. Would definitely recommend buying a car from here
Date of experience: October 27, 2021
