Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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www.johngrose.co.uk1,000 total • Write a review
From start to finish of the process of buying a new car the salesman was very knowlegable and helpful everything went very smoothly.
Date of experience: March 12, 2025
As always a very pleasurable experience.
Date of experience: March 12, 2025
Luke was very polite and offered great customer support.
Date of experience: March 12, 2025
US
I've been a customer at John Grose Ipswich for the last 9 years and can't fault the service that I have had in that time. For the last 6 years I have had the pleasure of dealing with James Honeywood, and this is the third car that I have bought through him. It has been a big step for me this year due to the Fiesta being discontinued (it's all I've ever driven) as I was unsure that I could step into a Puma. James was his usually helpful, and experienced self, and went through all the possible options I had to be able to manage the change. It's been great to be able to deal with the same person in all those years as you develop a friendly, understanding, and professional relationship that certainly makes it 'less scary' when you a making the biggest purchase you have ever made.
Date of experience: March 10, 2025
I have been a customer at John Grose for many years and over that time service at the point of purchase and after sales have always been good. Great emphasis is always placed on customer care and satisfaction.
Date of experience: March 7, 2025
We were extremely impressed with Ryan who dealt with our purchase. It was so refreshing to be helped through this process with such an efficient, professional and knowledgeable person such as Ryan who was very pleasant to deal with throughout. As a result we would not hesitate to deal with him at John Grose at Woodbridge again. At the start of our interest in making this purchase, we previously spoke to other Ford dealers who were inefficient, unhelpful and who didn’t appear to be interested in our enquiries.
Date of experience: March 6, 2025
US
We had a hiccup when we attended for our extended test drive which meant it did not go ahead. I left a review here. I was impressed with how quickly John Grose got in touch to resolve the situation so I have amended the review.
Date of experience: March 3, 2025
Excellent service from James @John Grose. Kept us informed for the point of purchase back in December to the point of collection. He was able to talk us through completion of all forms which made the transfer from our old vehicle to our new vehicle seamless. We have been using John Grose for over a decade now to buy our new cars and wouldn't dream of buying elsewhere.
Date of experience: March 3, 2025
