Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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I can’t speak highly enough of my experience through Stuart. Highest levels of professionalism yet genuinely friendly and polite. Not at all pushy. Their tag line of building customers and relationships for life is exactly how I felt treated. The whole experience was enjoyable not an ordeal.
Excellant service from sales staff efficient hand over and follow up contact Comfortable environment to view and discuss options. Professional service throughout purchase process.
Although I ordered the car a year ago I was kept informed on how things were proceeding by Matthew Naylor in a friendly & polite manner
Easy experience changing car. James though an Ipswich fan, was brilliant. No complaints at all, Sue ANGELL, NCFC fan
Fantastic customer service. Could not ask for better. Dealt with Al, fantastic advisor, real asset to the company
I have used KIA at Lowestoft for the last fifteen years. The staff are always friendly, helpful and professional.
After owning a rival companies car for 3 years I decided to return to john grose and was welcomed by a very helpful young man who answered all my questions and treated me with curtesy and respect. I will definitely recommend friends to ask for luca if they go into the showroom
Only there to have the computer system upgraded, all went very smoothly. Courtesy car available when I arrived, car ready for my collection on time once work finished
