Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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A big thanks to Stuart at Woodbridge ford dealer, He went above and beyond to explain everything to us about our new cars control panel ,as it was different to what we were used to ,when we picked up the new car he even gave us his card incase we needed to contact him over the weekend about anything we couldn't understand ,he also recommended areas to stay for the weekend in Suffolk ,we had an amazing time in our new car ,thanks again Stuart
Date of experience: June 9, 2025
From the moment we enquired about our car to the moment we drove it home, we could not fault the service we received from Ryan at Ford Woodbridge. Ryan was very helpful and informative, explained the workings of the car before I drove it home. Would recommend buying a car from this dealership, so easy.
Date of experience: June 8, 2025
We purchased our car from John Grose in lowestoft and the salesman Ben who dealt with our purchase was excellent, he was very patient and pleasant and explained everything in detail he was a pleasure to do business with a credit to the company.
Date of experience: June 2, 2025
All my dealings with John Grose have been an absolute pleasure. Nothing is too much trouble. Stuart Morgan dealt with the change over of my Motability car, he kept me informed about each step of the process, the whole procedure was made so easy. I recommend John Grose to anyone.
Date of experience: May 31, 2025
Excellent service. Ben was extremely helpful. Would thoroughly recommend.
Date of experience: May 31, 2025
US
The man who supported me through the organisation and purchasing of the car was very helpful and informative. On picking up the new car he was thorough in explaining how everything worked in the car and nothing was too much trouble.
Date of experience: May 28, 2025
US
A great enjoyable experience buying used car. Was in the market for a used electric car and suitable option came up at John Grose Kia, and following a trip out popped in to discuss test drive. Lukan was exceptionally helpful and knowledgable and organised a test drive for me on a couple of cars, and when I had made my mind up on selection, went thought any issues or questions I had and arranged for some additional work to be completed prior to handover. I was kept updated on the whole process during the period, and when I picked up the car it was straightforward and easy, and I'm very happy with my choice. Would definitely recommend
Date of experience: May 20, 2025
Excellent service all round. No pressure, all the information you need when you need it. Very approachable, friendly and helpful team. Timely and kept to timescales. Highly recommended. Love the team, love the car :)
Date of experience: May 17, 2025
Having a disability really knocks my confidence and I find it very challenging at times. I was nervous about changing my car, explaining my needs etc.. From the moment James Honeywood introduced himself, I felt completely at ease. He was so kind and friendly. He explained everything to me, letting me ask as many questions as I wanted. I never felt rushed. James was very understanding and extremely patient with me. He made the whole experience enjoyable. I decided on another Puma, as I absolutely love them! James kept me updated at all times about when my new car would be ready and making sure I had all the relevant paperwork I would need. I didn't wait long at all! I picked my new,blue puma up yesterday!! 15th of May. Again I was nervous, I told James that the day before. Again, he made sure I was comfortable and completely at ease. He sat in my new car with me and went through everything! Sorting all the radio stations for me, setting up my phone link to my car. He knew I was worried about driving new car and getting home,so he programmed my sat nav, so I literally just had to get in and go. I had a steering ball attached to steering wheel,to make driving easier. James suggested this and he was right! He really thought of all my needs, he genuinely cared and wanted to make sure. I've given 5 stars from start to finish! Deservedly so! This is my second mobility car from Ford and I highly recommend them. I wouldn't go anywhere else! I always find their staff so friendly and helpful. I'm thrilled with my new puma! Lovely car! But most of all I thank James for giving me the confidence. He's a real asset for the company. 😊
Date of experience: May 16, 2025
