Review summary

Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Amazing service from Ryan at John grose…

Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you

Jaecoo 7 - Luca's the man . . .

I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!

Collected my new Peugeot 2008 GT…

Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.

mg
This is a challenging review

This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.

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All reviews

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Showing 101 - 110 of 996 reviews
BC
5 out of 5 stars

Fantastic Dealership John Grose Ipswich

B. Christopher I recently took delivery of a ford focus estate and we are completely delighted with it. I was attended too by Joshua Brooks, who listened to my needs of being able to fit a wheelchair into the boot without dropping rear seats. Because I live approx 70 miles my communication was by email and Joshua answered my questions by telephone or email in a timely manner,always curtiously. I drove to Ipswich to view the car and it was presented perfectly. Joshua displayed empathy and kindness towards my wife who is the wheelchair user, which many people in in the world of disabilities don't experience these days. I placed the order there and then where every thing was explained to me in detail. In conclusion this is a outstanding dealership that not only focuses on the product,but people using it as well. Well done John Grose.

Date of experience: January 18, 2025

LH
5 out of 5 stars

Friendly

Great staff, great branch at Ipswich

Date of experience: January 15, 2025

SW
5 out of 5 stars

Professional, knowledgeable and focussed

Great service from a knowledgeable team at John Grose Ipswich. The salesman took time to explain our purchase options fully, and assisted us in making what we believe was the right decision for our circumstances. When we collected the vehicle we were given a comprehensive overview of the functions and a detailed insight into the many safety and comfort features available. Thank you.

Date of experience: January 15, 2025

DB
5 out of 5 stars

Great Service

I purchased a used Kia Sportage from John Grose, Lowestoft. They could not have been more helpful. The Β£99 deposit (refundable) was very useful in securing the car until I could test drive it and Gary Day was very friendly and helpful throughout the whole process.

Date of experience: January 13, 2025

C
5 out of 5 stars

Great experience

I recently had the pleasure of purchasing a new car from John Grose Ipswich, and I couldn’t be more pleased with the experience. Jamie was incredibly helpful throughout the entire process. From the moment I arrived, Jamie made me feel comfortable and was attentive to all my questions and needs. He was knowledgeable, patient, and provided clear explanations about the car options available. The whole process was smooth and stress-free, and I left feeling confident in my decision. I highly recommend Jamie and the team at John Grose Ipswich for anyone looking to buy a car!

Date of experience: January 10, 2025

c
5 out of 5 stars

I recently took delivery of my Omoda E5…

I recently took delivery of my Omoda E5 car from John Grose Ipswich. I was dealt with a salesman called Luke and Patrick. I have found them to be very helpful and polite with my queries. Would definitely recommend John Grose

Date of experience: January 10, 2025

MW
5 out of 5 stars

Great service

Great service , little fuss and a pleasant experience

Date of experience: January 8, 2025

PC
5 out of 5 stars

Exceptional levels of service

Luke and the team at John Grose Omoda were exceptional, from test drive to handover!. I would highly recommend anyone to buy their next car from John Grose.

Date of experience: January 8, 2025

PC
5 out of 5 stars

Perfection

Simple service, knowledgeable people, great experience

Date of experience: January 5, 2025

TF
5 out of 5 stars

An Excellent Ford Dealership at Lowestoft

After recently viewing and test driving several various makes and models of new cars I decided a new Ford was the vehicle for me. The service I received at John Grose Lowestoft was outstanding. The salesman and help given to myself by Matthew was 100%. Although I made several visits to Matthew whilst deciding the car nothing was to much trouble, his advise and knowledge of the car was first class. A very big thank you for all your help and patience is in order Matthew. I fully recommend John Grose, Lowestoft

Date of experience: January 5, 2025

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