Independent Water Networks has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a better chap. Well done Heath, IWNL give this man a raise.
Very easy to use
Easy to register.
Clear instructions to set up new account
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Website
www.iwnl.co.uk100 total β’ Write a review
Very helpful and polite service
Date of experience: February 25, 2020
Very professional, Friendly and helpful
Date of experience: February 24, 2020
By far the worst water company in the UK .. waiting for a response to my email and complaint after we have been left with no water ..
Date of experience: February 11, 2020
Awful company. Had 2 occasions now where I have been left with no running water for over 12 hours and being a single parent with a young child this is simply unacceptable. No apology issued or compensation. When trying to call customer services they had just disconnected the phone lines so you can't get through.
Date of experience: February 11, 2020
Excellent, quick response, solving the problem.
Date of experience: February 6, 2020
Very helpful member of staff who resolved my query quickly.
Date of experience: January 30, 2020
I just joined Independent Water Networks and so far I am impressed with their customer service.I spoke to Jonathan last Friday -17th of January and he gave me a comprehensive and precise information about how my billing works and and how to make sure I am on top of my bills and paying for the real consumption of my water . Thank you for putting my mind at rest and gaining my trust.
Date of experience: January 20, 2020
