Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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The people I had working on my case is utterly amazing sensitive approach due to abuse cases approachable with 100% commitment . I was made to feel we was cared for within every step of our journey and this made us feel safe in working towards our cases within the company .
Date of experience: November 20, 2024
Sent an enquiry. Replied saying they cant help. They had no prior knowledge of the case at hand, had no consultation. Just a flat, no. Wasted my time.
Date of experience: November 20, 2024
US
I would like to give my huge thanks to Sarah Al-Jourani, for all the support, guidance and giving me the best advice throughout the process. The best part was she was open, honest and transparent all times, she gave me the risk position for all actions I took, she responded promptly to all my phone calls and emails so I clearly understood what is the impact. Sarah was very professional and has a very strong understanding of different cultures which made things easier in the process. Sarah has always ensured to keep my costs low and she did every thing she can to support me. The whole divorce process is not an experience for anyone to go through, however with strong experts like Sarah I had peace of mind and was able to concentrate on my day to day life. I will strongly recommend Irwin Mitchell and particularly Sarah and her team to anyone in need.
Date of experience: November 20, 2024
They were very clear with explanations and breakdown of some of the jargon. They felt very caring of my situation and helped me process the issues quickly and efficiently.
Date of experience: November 20, 2024
They were well informed, caring and very responsive to my questions. Ultimately they helped me get a great result.
Date of experience: November 20, 2024
Rachel has been fantastic throughout my claim. She was extremely patient with me considering my barrage of calls and emails for information. Any new information or requests was dealt with very swiftly and responses sent sometimes within an hour. Great support and peace of mind throughout. I would definitely use Irwin Mitchell again and would definitely request Rachel to handle my case again. Thank you.
Date of experience: November 20, 2024
US
I contacted Irwin Mitchell due to having a breast cancer missed diagnosis. Anne Brundell dealt with my case. Anne was very caring, understanding, professional and experienced. She explained everything throughly and ensured I fully understand what was required to proceed with a claim. Anne always kept in touch every step of the way and took all the pressure off me, she dealt with everything. Anne won my case July 2023, which I can’t thank her enough as it as made my life more comfortable not worrying about money and being able to pay for the professional help I required. I would definitely recommend Irwin Mitchell
Date of experience: November 20, 2024
Irwin Mitchell, and specifically Darren Hogg, assisted me in an employment legal matter. Darren was efficient and provided excellent counsel and advice leading to a very satisfactory resolution for all concerned.
Date of experience: November 20, 2024
