Intrepid Travel receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Our tour was amazing. Houssin our guide was inspiring, passionate about his country and friendly, sensitive to the different personalities in the group. He was approachable and helped with all inquiries, no matter how small. Houssin also facilitated our dinners and different requirements. He developed a real rapport with our group. Local guides were articulate and informative.
We had a great tour with 'Seen' our Tour Leader who made everyone feel so welcome. 'Seen' continued this throughout our Trip giving us so much information on all destinations and looking after our welfare. Additionally all the Support Team worked hard to keep us safe, well feed and hydrated always with a smile. So many wonderful memories, good laughs with other Team bike members and new friendships forged. Thank you Intrepid, Dave
Having never been to Turkey previously and as a first time user of Intrepid, we had an amazing tour. We did the Turkey Encompassed tour which was led by Mali who was so knowledgable, a great tour leader and gave us a fantastic insight into the country. Being in a small group was great and so many highlights, would recommend this tour and Intrepid.
Fantastic trip, I have lifelong wonderful memories. Beautiful places, brilliant captain, a great band of fellow travellers all add up to a great week.
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The trip exceeded my expectations despite the fact that I always expect a lot from Intrepid as i have travelled around the world with them to over 15 destinations. The guide and the safari drivers were a constant source of information.- they could recognise all the animals and had indepth knowledge about their habits and habitat . For me this added to the experience. The organisation was excellent and our guide appeared to enjoy the trip as much as we did. The lodges /accomodation was really good as was the food.Meeting the local tribes and seeing their skills and way of life was also interesting. I never expected to see so many species in just a week on safari. We were able to get really close up to the predators,lions ,chetah,etc Intrpid travel in my experiece can always be relied upon to give you a trip worth taking. FABULOUS!!!
Booked a tour with Intrepid but following conflicting and poor communication I cancelled as I felt if this was the customer service in the booking stage I did not want to find out if it went wrong during the tour. In addition lacked transparency. Intrepid showed no interest as to why I cancelled! Other reviews on here and other sites confirmed my concerns. So true they have no care for you once you have paid. Intrepid withheld my £200 deposit, which does not expire, so I will at sometime in the future have to book a tour or lose out!
I booked a 3 country 23 day tour. Vietnam, Cambodia, Thailand. While Việt Nam was 5 stars, I was shamed by the guide in front of other guests when I paid for the first optional tour with wrinkly 20 u.s. dollar bills, saying in part, 'I'll take these but I'll only get maybe 15usd for them. ' I took my money back and booked a flight to Thailand that night. No one from Intrepid texted, emailed or offered any assistance whatsoever. This company has no care for you once you've paid. Use Trafalgar or Sunnyland whom I've booked multiple multi country tours with.
Went on two tours with Intrepid North India and Sri Lanka. Both great tours on the whole. Very organised and most of the hotels were very good. The only thing that I don't like is the trips to buy things which are expensive and quite a hard sell. There is also not enough time for independent shopping.
Planning a trip Capadoccia should have been fun however from the outset Intrepid made hard work of the whole process by repeatedly sending conflicting and incomprehensible emails about our holiday arrangements. Despite trying to work with Intrepid to rectify matters we lost confidence in their ability to ensure we were going to have a well arranged holiday. We therefore felt we had no choice other than to cancel our bookings and go elsewhere.
The Best of Sri Lanka 15 night group tour from Intrepid was amazing. Excellent guide, minibus and driver. Exciting experiences, rich cultural history to absorb, great food and all the hotel stays were fine. Sri Lankan people are very friendly and welcoming.
I made a last-minute booking for this trip on 15th January 2025, completing payment and submitting all necessary traveller details via your website the same day. Prior to booking, I checked your website for travel requirements (screenshots attached), which clearly stated that: - No visa is required for UK nationals travelling to Iceland. - A passport with at least three months' validity is required. I met these requirements, as well as the two additional ones listed. Additionally, I provided my passport details (including the issue date) when completing my traveller information, meaning your system had these details from 15th January yet did not flag any issue. On 18th January, I booked my flights with Icelandair (Flight FI471, departing 12th February at 11:55). I successfully checked in online on 11th February, with no issues flagged (boarding pass attached). Issue at the Airport On 12th February, I arrived at the airport well in advance for my flight. However, at bag drop, airline staff informed me that I was ineligible to travel as my passport issue date (6th January 2015) exceeded the 10-year validity requirement. This was a complete shock, as Intrepid website guidance made no mention of this restriction—only the three-month validity rule, which I met and further more on the invoice from intrepid for my trip it states only "Passports need at least 6 months validity from planned date of return" (which my passport had)..."It is your responsibility to obtain any visas required for your trip, ask any Intrepid specialist for help" (UK nationals don't require a visa) - so I met all their guidance and information provided by intrepid. As a result, Icelandair refused to allow me to board, though their staff were understanding and supportive. At 10:02, I immediately called Intrepid’s customer service (0808 274 5111) and spoke to a representative for 13 minutes. Unfortunately, they showed no empathy, provided no solutions, and simply stated that this was my responsibility, despite my having followed Intrepid’s published guidance. I inquired about rescheduling my trip and notifying the local Intrepid team in Iceland of my situation. The representative assured me they would escalate the matter, contact the local team and call me back. No follow-up call was ever received. That afternoon, I secured an emergency passport appointment in Newport for 14th February at 08:10, thanks to advice from Icelandair staff. After travelling to Wales, I successfully obtained a new passport the same day. I immediately called Intrepid again to provide an update and request confirmation on whether I could join the trip with a new flight. Again, I was told the local team would be contacted and I would receive a response. Once more, no follow-up communication was received. Given my planned extended stay in Iceland post the Intrepid trip, I booked the earliest available flight, departing at 06:00 on Sunday, 16th February. On Saturday afternoon, I called Intrepid again, requesting confirmation of my ability to join the group, given that my accommodation was booked for Sunday night and I could still participate in Sunday and Monday’s activities. Yet again, I was told the local team would be contacted, and I would receive an update. No response was provided. As a result, I flew to Iceland on Sunday but had to arrange additional accommodation and was unable to join the trip. I am appalled by the handling of this situation. Despite my immediate efforts to resolve the issue, Intrepid failed to: - Provide accurate and complete travel requirement information. - Flag any issue with my passport details, despite having them on file for a month. - Offer any meaningful assistance or communication despite multiple calls. - Uphold the service standards outlined in their own Terms & Conditions. Intrepid T&Cs state: Clause 15 – Passports & Visas "We will provide information about the passport and visa requirements for your trip." - Your website failed to provide complete passport validity requirements, leading directly to my inability to travel. Clause 20 – Package Travel Regulations (PTR) Responsibilities "As the organiser, we are responsible for the performance of all travel services included in your package… You must inform us without undue delay of any failure to perform… This will give us the opportunity to resolve the failure whilst you are on your trip." - I immediately informed Intrepid of the issue, yet no resolution or meaningful assistance was offered. Clause 27 – Prompt Assistance Intrepid failed to provide prompt assistance on multiple occasions, despite my repeated attempts to contact customer service. I am now back in the UK and to date (25th Feb - posting this review), I have received no communication.
I recently travelled on the Sri Lanka real food adventure. Bhagya our tour guide was amazing, he ensured we experienced Sri Lankan food at every opportunity. He also had to alter our itinerary on several occasions, firstly due to rain and secondly as we were unable to secure the train tickets ( which was very disappointing). Bhagya however went above and beyond to ensure we didn’t miss out one having a wonderful experience especially in the Ella / tea plantation region. He also arranged some extra safaris, added bonus. His assistant and driver were also amazing and kept us very safe. Sri Lanka is an incredible country to explore. The only downside was some of our accommodation was ordinary - involved a lot of stairs, and needed some updates.
Intrepid is a fantastic tour company. The logistics, the accommodation, the fabulous guide Minear. Everything went exactly as planned. Lots of free time to explore places that aren't on the itinerary. I love that there are minimal dinners so that you can eat where you like. Made great friends. The homestay is something that you will probably not do on your own, such a good way to see how people actually live. I definitely would do more Intrepid tours.
The trip was an absolute pleasure. The people in the group were friendly and great company. The tour guide was engaging knowledgeable and a fantastic tour guide. The whole trip was well planned and appropriate. No stress and lots of fun!
