Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 391 - 400 of 454 reviews
AC
Live food order
Ordered some live food. Well packed and arrived in good condition. It arrived one day after its delivery estimate, which isn’t bad in these very difficult circumstances. Thanks internet reptile. My chameleon and 2 lizards won’t go hungry.
Date of experience: March 25, 2020
D
Dean
US
A friend recommended Internet reptile
A friend recommended Internet reptile. I ordered 3 items and had a lot of issues. Customer services were poor. It took nearly 2 weeks to receive delivery (after I requested a refund 5 times) I thought I would order a new vivarium and a prot5 light set up. The viv arrived damaged and already opened. The bulb on the light unit is also faulty and not working. I have asked for a refund and a collection and I am being ignored again and they won't answer the phone. Absolute poor. Stay well clear.
Date of experience: March 4, 2020
SW
I was very surprised how fast my…
I was very surprised how fast my delivery came . a great reptile site to gain information and equipment for your chosen animal. will definitely use this great shop again.
Date of experience: December 24, 2019
SL
Excellent store and service
Excellent prices, great range of items and delivered the next day, what's not to like? Best online reptile store.
Date of experience: December 17, 2019
ML
Used to use swell reptiles for all my…
Used to use swell reptiles for all my reptile goods and thought that they were amazing as they keep everything and prices are sooo cheap then i discovered internet reptile and cheaper again and keep all the same branded stuff i buy etc excellent thank you, Returns are simple too and have people on call to help asap no automated service etc so all round good company ;)
Date of experience: November 3, 2019
R
Reami
US
Came in yesterday and spoke to a young…
Came in yesterday and spoke to a young man I asked him quite a few questions about my snake and tortoise he knew all that I needed to know. He was extremely helpful. I went away feeling good. Thankyou will definitely be recommending and coming back.
Date of experience: October 26, 2019
CB
Fantastic staff couldn't have been more…
Fantastic staff couldn't have been more helpful and very knowledge. Thanks so much will definitely be using you again
Date of experience: September 10, 2019
C
Cara
US
Terrible customer service
Terrible customer service, would not buy from again. I purchased a tank and the matching stand. The items arrived on two different days, which isn't the biggest issue, but it meant I had to wait around at home all day for the delivery on two days instead of one. I then realised I wanted to send back one of the items, so I looked on their website and it said that there is an option to return an item via prepaid royal mail if you contact them. So I did and they told me I had to pay for a return. I sent a screenshot of their website with the section about prepaid returns, only for them to say that was only for damaged items. It doesn't say that on the website at all! The cost of sending the item back will probably cost more than the item, so I'm not going to bother. If I had known they didn't have a returns policy, I wouldn't have ordered from them. So, unless you are 100% sure that the item you are ordering won't need to be returned, do not use this website.
Date of experience: July 24, 2019
C
Chalks
US
All in all very happy with the…
All in all very happy with the service. There was an issue upon delivery regarding a missing item and all contents having been previously torn open by the courier, Internetreptile.com were very quick to reply and resolve the issue, sending out the missing item, which arrived promptly the next day and an apology for mishandling by the courier. Will definitely use again as the customer care I received was excellent
Date of experience: May 25, 2019
A
Adam
US
Excellent
Great site and great service with everything arriving on time and excellently packaged. I ordered a komodo lock but was advised that this was out of stock and was kindly substituted for an exo terra one. If you find something cheaper elsewhere they will price match the item. Will definitely be making my future orders with these guys. Keep up the good work
Date of experience: April 12, 2019
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