Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 381 - 390 of 454 reviews
KS
Will never order anything from this company again
Ordered 3 fly cultures for my frogs, had notification of despatch Mon 31st Aug, flies had not arrived by the 2nd Sept and no updates from Internet reptile so emailed them, had a response to say they would be with me by the 3rd Sept at the latest, when they did not arrive I emailed them back but had still had no response by the 4th, so I messaged them, I could see that they read my message but they have not even had the decency to respond. I am at a loss as to how a pet store that specialises in reptiles and amphibians could let mine down on something so vital. I understand that packages go missing and things fo go wrong with orders, but a measure of a good business is how they deal with resolving these problems for their customers and the welfare of their pets.
Date of experience: September 5, 2020
J
Jade
US
New customer
This is the first product I have bought from this site and I am very happy with my purchase. I ordered a Arcadia ShadeDweller 7% ProT5 Kit. It arrived the next day (I paid 5.99 for DPD Priority Tracked Delivery) and is in great working order, no complaints at all everything went smoothly. I will definitely be buying from them again.
Date of experience: August 19, 2020
RW
Not fit for purpose.
Orderd a complete set up for a tortoise, it was not fit for purpose the lights were inadequate, the table is too small and the accessories kit that comes with it is totally useless as you don't need half the stuff that's in it. They gave me a refund once it was back with them but had the cheek to charge me £14.99 to return it. Poor customer service as totally ignoring my emails which is very rude and no way to run a business.
Date of experience: July 15, 2020
AA
First ever order went smoothly
First ever order went smoothly, can’t complain! Will defo be using them more in future. Stock levels have been up and down obviously with the COVID situation and that’s all that’s stopped me ordering again yet, waiting for everything I want to be there at once, this isn’t the shop or staffs fault though. Great products and pricing.
Date of experience: June 30, 2020
BW
Helpful, Quick and Easy!
Ordered a mercury vapour bulb and accidentally ordered 2. They were great when I emailed and very helpful in helping me with the return. Order came next day as expected would highly recommend!!
Date of experience: May 13, 2020
ER
Cheap, easy, Klarna payment offered, Lots of variet of products
Cheapest out there, well packaged and great variety. Quick customer service replies and easy to track. They also offer Klarna to delay payment and helps spread out cost.
Date of experience: May 12, 2020
F
Fran
US
Great Service, Excellent Products
I've been using Internet Reptile for a while now and can't fault them. There products are great quality and at a really good price. I recently placed a large order for substrate, a new water bowl and basking ramp for my 2 beautiful snakes and the order arrived in super fast time (consider current Covid-19 situation). Great job, great service and always helpful. Thank you Internet Reptile
Date of experience: May 6, 2020
E
Ellie
US
I have recently purchased a Vivexotic…
I have recently purchased a Vivexotic Large wooden Vivarium. The price for this lovely new home for our Rosey was brilliant only £87 an absolute bargain. Easy to assemble and fantastic quality. It only took two days for delivery too. I would definitely recommend buying from Internet Reptile. I also had some questions which they were happy to help with. I will definitely be going to them for all the things our Rosey needs. She seems so much happier in her new home, much more active and playful. Five stars from me 🌟🌟🌟🌟🌟
Date of experience: May 3, 2020
IR
My first time
My first time ordering from Internet Reptile's and I will be using them again, the order was correct, delivered on time, and at a reasonable price, what more could I ask for, I'm sure my reptiles would say thanks as well if they could.
Date of experience: April 21, 2020
G
Grim
US
online shop
I was concerned that I wouldn’t have been able to buy my live food due to the current Covid-19 travel restrictions and subsequent store closure, so I tried their online store. The website was easy to navigate, quickly finding what I needed and the checkout process was simple. I received regular email and text updates in regards to my order status and delivery time. Items were received the next day. Overall I was very impressed with the high level of service and would recommend, and use again.
Date of experience: March 26, 2020
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.