Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 331 - 340 of 454 reviews
CL
Excellent service, efficient returns. Helpful staff
Excellent service. Great returns and helpful staff. I managed to order the wrong might not once but twice! Both times the return process was efficient and money credited to account immediately. Super fast delivery of replacements. Won't be shopping anywhere else now for our turtle.
Date of experience: January 25, 2022
DD
Always easy to deal with.
Always easy to deal with. Frozen reptile food arrived frozen here in Scotland after more than 24 hrs in transit. Freezer packs were still solid too. Very speedy service and excellent customer service.
Date of experience: January 25, 2022
J
Justin
US
Good value & good customer service
I've ordered three times from this seller. There was a slight delivery hiccup with the first order, but the speed and no-quibbles way in which it was resolved was brilliant - so more than happy to become a repeat customer. Pricing is very competitive, the occasional discount codes are generous and site-wide, and to top it off they're on TopCashBack as well.
Date of experience: January 17, 2022
Sl
10/10 excellent service highly recommend
I ordered some frozen reptile food, I have been having issues with other suppliers so my order was urgent, I messaged to let internet reptile know this, and they kindly sent my order out the next day despite it being the Xmas/new year period. When my order arrived it was extremely well packed with ice and double insulated all arrived still frozen even the small items like rat pups :) the quality of the food was amazing healthy looking rats and mice. 10/10 would never go back to my old supplier use internet reptile for quality food at great prices. Thank you so much internet reptile :)
Date of experience: December 30, 2021
SB
Internet service is shocking
Internet service is shocking. When a fault is not with the customer. One should try to rectify it to the best of their ability. I Paid the extra £6.99 for overnight delivery on live food. 5 days later I still hadn't received, the customer shouldn't have to stand to the cost of failed delivery! I asked for a refund just to receive an email saying item was shipped, tracking information etc. You can see yourself from the tracking information that the delivery has failed. You assign the delivery company, why is this the customers problem, I have literally spent hundreds with you in the past!? But you can't stand to £16 to keep a loyal customer happy. Well you've just lost this one.
Date of experience: December 6, 2021
T
Tash
US
Unreliable service and terrible customer service
Appalling customer service and unreliable delivery. Live food is usually not what I ordered and never comes when it should, they will never supply the tracking number in time. They refuse to refund when items are undelivered, even if they legally should—also, no luck to be had with the customer service.
Date of experience: December 3, 2021
SM
Amazing place
Amazing place, i dont go anywhere else for my tortoise needs! Cheap, fast delivery and the prices cant be beaten! Regular returning customer 😁
Date of experience: November 29, 2021
HT
i obtain all my required items
i obtain all my required items, including live food, from internet reptiles and have never been disappointed with the orders always fast and proper i would most certainly recommend them for all your reptile/amphibian requirements, a great company to deal with. harry teyn margate
Date of experience: November 26, 2021
CI
Chris I
US
Never let me down!
I have been using internet reptile for a few months, choosing them over other similar companies I have also shopped with, and they have yet to let me down. The variety of stock is great, prices are very good and service has always been great. Highly recommend
Date of experience: November 25, 2021
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