Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 321 - 330 of 454 reviews
DW
My go to for live food
My go to for live food, great service.
Date of experience: May 20, 2022
R
Robyn
US
Ben and Mark 5* employees
Ben and Mark were both amazing! They are an asset to your company! Extremely patient and made everything work for me! I got a brilliant price and next day delivery! I was waiting for over a month with a different company and they fixed it all and did it within a day!
Date of experience: May 12, 2022
MJ
Ordered item which arrived damage.
Ordered item which arrived damage. The company replaced item very quickly and kept me informed of what was happening and when item would be delivered. Brilliant service.
Date of experience: April 25, 2022
W
Wutwut
US
Everything came fairly quick but didn't…
Everything came fairly quick but didn't match the online pictures. Food was also the incorrect size by miles too and anything the right size was dead, so now I have nothing for my toad. Cheap though, I guess you get what you pay for. Won't be using the site again.
Date of experience: April 21, 2022
P
The Reptile Shop
This is"THE" reptile shop really, its the best place to get the stuff you need. I've spent literally thousands on this website and have only ever had one issue and it wasn't even the websites fault, it was the DPD drivers fault. Can't recommend this site enough.
Date of experience: April 1, 2022
DR
Great service
Easy to contact. Great customer service. Prices are goo too.
Date of experience: March 24, 2022
CH
I have nothing but praise for this…
I have nothing but praise for this company . I have bought many items over the years . I have rang for advice and the staff have always been so helpful and friendly via phone and email . Damaged goods have been replaced without question and the delivery is always super quick. Keep doing what you are doing Internet Reptile it’s obviously working ⭐️
Date of experience: February 23, 2022
EE
I’m new to reptiles so I have been in…
I’m new to reptiles so I have been in touch/ looking for equipment / advice etc from several companies . Internet reptile are fantastic and nothing is too much trouble . I shall definitely make them my go to for future reptile needs . It’s nice to feel like you matter as an individual customer . I would definitely urge people to use these guys.
Date of experience: February 21, 2022
LM
Great customer service
Great customer service. Quick to respond and resolve. Good selection of products and very competitive prices. Rewards points for shopping which give you money off future orders the more points you accumulate.
Date of experience: January 28, 2022
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