Excellent
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
4.3
Great
423 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Infinity Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Steve at the Berinsfield store was so…
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
Popped into infinity motorcycle…
Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.
Great company to deal with
Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍
Company details
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Website
www.infinitymotorcycles.com
All reviews
423 total • Write a review
Showing 41 - 50 of 419 reviews
ac
Very helpful staff
Rang shop about ladies boots, so helpful then popped into shop bought the boots and a jacket and gloves for husband few other bits the two chaps in the shop were great gave some advice and so helpful definitely be back
Date of experience: December 16, 2024
L
Luke
US
Good BUT their online shop is buggy atm
I have used their services in person and online for some years now and have always been please, BUT recently I have noticed issues/bugs with their online store such as not being able to remove items from basket, basket not updating or showing cost of items clearly and only being able to pay via paypal. All this happens even though I use different browsers on pc and mobile.
Date of experience: November 30, 2024
BN
Don’t buy Drift cameras
No problem with Infinity but don’t buy their Drift cameras. I’ve had nothing but trouble with mine and I’ve replaced it once already.
Date of experience: November 30, 2024
S
Shiv
US
Terrible Customer Service
I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.
Date of experience: November 28, 2024
mk
James Gillard at the Gloucester branch…
James Gillard at the Gloucester branch was a pleasure to deal with, ended up buying a different jacket to what I intended after some advice. Very pleased with the service.. thanks
Date of experience: November 28, 2024
MD
5 Star Service from Ryan & Mike.
Absolutely 5 Star Service from Ryan & Mike during a seriously demanding day during the Motorcycle Show. First class Customer Focus & support to guide me through my Rukka Suit purchase. Thank you Guys Suit delivered as you said first thing this morning.
Date of experience: November 22, 2024
M
Martin
US
Exceptional Service
Placed an order online and reviewed the item that was slightly too small. Completed a return for exchange and the turn around time and communication was exceptional! I will be shopping here again in the future, great service thank you.
Date of experience: November 15, 2024
NJ
Nikki J
US
Gloucester store is well worth a visit
I went to Infinity in Gloucester to look at an Arai helmet and Cardo headset. I’d been to Helmet City the previous day and been a bit disappointed with the service. Gloucester isn’t local to me but any excuse for a bike ride! It’s a shame the store is located where it is as it’s not a very nice looking area, and not very nice from the outside, but inside is great. I was greeted by Dionne a lovely friendly enthusiastic lady and a very nice man in the store (sorry didn’t get his name) I mostly dealt with Dionne but both were super. They had the size of helmet I needed in stock throughly checked the fit and ordered me the exact one I wanted from Southampton store. Unfortunately Southampton made a mistake and shipped it back to Gloucester (a bit disappointing) but Dionne apologised profusely for this (which wasn’t her mistake at all) and went above and beyond to sort it and I received the helmet next day. I really was impressed by the super service in Gloucester and won’t hesitate to return and recommend to my biking friends. Thank you
Date of experience: September 19, 2024
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