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Infinity Energy Services is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication.
The company were a good price and very helpful at the order stage. Luckily the paperwork was completed quickly, and Sam and Josh installed my battery earlier this week. They were very efficient, polite and a pleasure to have in my property. Very happy, as adding the battery to my solar system I am currently operating at 85% self sufficiency. 🥰
We were pleased with every aspect of dealing with Infinity Energy from start to finish. Communications were good, everything happened when they said it would and everyone on the team was helpful. We are delighted with system and wish we'd done it years ago. I would definetley recommend Infinity.
Phil and Shep were very professional and tidy. They came to sight early in the morning and were friendly and introduced themselves. They installed 14 solar panels in a day. It was on one of the hottest days but they worked at it until they got the job done. We are really pleased with the installation and would not hesitate to recommend Infinity Energy services. Thank you Phil and Shep 🙏🏽
They Installed air conditioning unit, they also installed air source heat pump at same time. Air conditioning unit not fitted correctly unknown by us and has now got to be replaced at my expense even after an independent engineer has came and looked at the unit and said he has never in his years seen one fitted so badly that the entire coolant has leaked out and has now broken the unit due to lazy installation the company will not admit they are at fault. If your thinking of air source heat pumps we also had water pouring into our utility room when they fitted this as they didn’t turn the water off. Also they didn’t tighten a radiator up and it leaked all over my daughter’s brand new bedroom floor buckling it all while she was 9 months pregnant. I would not feel confident having them install anything again and will do my best to stop it happening to someone else.
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www.infinity-energy.co.uk163 total • Write a review
US
I wish all companies were like Infinity. They fitted an I Boost last Spring and when it started working intermittently last Autumn they came out and checked it and had no hesitation with replacing it with a new one. As a result of their excellent customer service, I had no hesitation in getting them to quote me and add a battery system which was fitted in February, to my already existing solar panels. They fitted the battery and inverter exactly to my requests and were always ready to answer any questions as the installation went along. When there was a query about the real capacity (% DOD) of the battery, even though the original battery had just been fitted on the wall they were prepared on the same day to change it for a larger capacity battery. Although this resulted in the installation taking more than the normal one day, they were able to make a real effort to complete it in the next few days despite already having many other jobs planned. Over the last few months, I have had communications on several occasions with many of their staff (office and workforce) and without exception they have all equally been extremely polite, helpful, accommodating and professional. Although I probably shouldn’t single out individuals, Amanda was great with prompt communications and coming up with solutions for any issues that occurred Certainly, I would thoroughly recommend this company.
Date of experience: March 9, 2023
US
From the initial proposal through to completion of the installation of a Solar Panel and Battery storage system I found Infinity Energy to be totally professional and highly competent. Dates were agreed and times kept, the installing team were very pleasant and kept me informed throughout. I have absolutely no hesitation in recommending Infinity Energy.
Date of experience: March 6, 2023
US
Our TESLA Powerwall has arrived and been installed, following a previous install of 21 solar panels by Infinity Energy Services. Once again very competent and professional service from the Infinity installers who were a pleasure to work with. Very excited as even on a cold and cloudy March day we are powering our home off-grid. TESLA can't keep up with demand so it was a 7 month wait (Infinity warned about this) but it was well worth it. A very positive experience all round.
Date of experience: March 3, 2023
US
We were unsure about what heating system to use for our newly renovated home. The advisor from Infinity was really helpful in us coming to a decision to go for HAVC units. Why use a heat pump to heat water and then underfloor pipes when you can use the same technology to blow warm (or cool) air directly into the rooms? It is unbelievably effective for current heating needs and roll on more heatwaves like 2022! Only downside was the installers were a bit slow and clumsy. However, we are sufficiently impressed with Infinity to have agreed to go ahead with them for a PV array and battery system.
Date of experience: March 2, 2023
Great service. Very professional, neat and tidy. Very polite. Highly recommended. The survey of the roof was not easy, as Google earth is not 100% accurate, but it was left open for the final installation and the roofers to make it work which they did.
Date of experience: February 25, 2023
Installed solar panels. Great service from initial survey to installation, responsive, polite, prompt, tidy and fixed issues that arose outside of their control swiftly and with no problems. Highly recommended.
Date of experience: February 22, 2023
I am just posting this after the battery install for our solar, battery and EV charger installation from Infinity Energy. We chose them due to a recommendation from a friend and the online reviews. We have not been dissapointed. From the initial design and quotation through to the installation the service has been flawless. Even when there have been delays due to how busy the company are and the lead times on key components like the battery I would highly recommend that this company are worth the wait. The communication, documentation and support services have all been excellent. All of the staff have been friendly, highly competent and have answered any queries very quickly and effectively. The main system was installed over three weeks ago and now the battery has been installed we are extremely happy with it. I do not expect any problems but if they do occur I have high confidence that they will be resolved. Many thanks to the whole team from Infinity Energy in making such an important and significant investment so painless.
Date of experience: February 21, 2023
US
I was really impressed with Infinity Energy, the sales team had all the time to answer my questions and advise me accordingly. The project team followed through and ensured any issues or concerns were answered the same day. The team that fitted the panels and batteries were super professional and I believe exceeded my expectations - could not recommend them enough. Note I also had many other companies quote for the job and no one came close to Infinity.
Date of experience: February 21, 2023
US
Although I had used other providers for my solar panels ten years ago and my EV charger two years ago, I selected Infinity for this project because of their Tesla authorisation and their proximity to us. The positive reviews I read on various sites also influenced my choice. We decided to add some more solar panels and a battery to our existing SolarEdge system and the Tesla battery was my first choice. From initial enquiry in the latter half of 2022, I experienced excellent communication and a willingness to discuss technical matters regarding the integration of the new and existing equipment. Ongoing telephone and email conversations, followed by a site visit to decide on placement of panels and battery were all handled very well. Plan A was derailed by limitations imposed by the DNO. The Tesla, being an AC battery, together with the newly increased number of solar panels, exceeded the generation limits set by the DNO. This is where Infinity really came through. They worked with us to create Plan B - modifying the panel installation and switching to a SolarEdge (DC) battery system which, being "behind" the new inverter, enabled us to add more new additional panels and still meet the DNO requirements. It also meets my requirements for fail-over power in case of grid outage. The re-design of the battery system, and a new panel layout that we jointly decided would improve efficiency, was handled promptly and with good communication throughout. The installation work by the panel team and the electrician was completed to a high standard. They were friendly, tidy, careful of our property and took into account my requests for cable routing and equipment placement. An interesting challenge in one part of the house! The new panels are now installed and working well in conjunction with the original panels, and we're due to receive the battery in late March. ( I'll update this review when that's completed. ) Overall, I'm very happy to recommend Infinity Energy Services for solar panel installation.
Date of experience: February 15, 2023
US
We have had a PV system with car charger and iBoost installed (with a Tesla Powerwall on order). We chose Infinity Energy Services as we were impressed by the quality and throughness of their proposal/quote which took all of our requirements into account. This was quite a contrast to proposals from other installers. They also install quality components from SunPower, SolarEdge and Tesla. The installers and electricians were all very helpful and polite and the installation itself was tidy and straightforward. They are busy and had quite a waiting list when we placed our order but given that a PV system has a 25+ year lifetime I'd say it is worth waiting.
Date of experience: February 15, 2023
