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Infinity Energy Services is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication.
The company were a good price and very helpful at the order stage. Luckily the paperwork was completed quickly, and Sam and Josh installed my battery earlier this week. They were very efficient, polite and a pleasure to have in my property. Very happy, as adding the battery to my solar system I am currently operating at 85% self sufficiency. 🥰
We were pleased with every aspect of dealing with Infinity Energy from start to finish. Communications were good, everything happened when they said it would and everyone on the team was helpful. We are delighted with system and wish we'd done it years ago. I would definetley recommend Infinity.
Phil and Shep were very professional and tidy. They came to sight early in the morning and were friendly and introduced themselves. They installed 14 solar panels in a day. It was on one of the hottest days but they worked at it until they got the job done. We are really pleased with the installation and would not hesitate to recommend Infinity Energy services. Thank you Phil and Shep 🙏🏽
They Installed air conditioning unit, they also installed air source heat pump at same time. Air conditioning unit not fitted correctly unknown by us and has now got to be replaced at my expense even after an independent engineer has came and looked at the unit and said he has never in his years seen one fitted so badly that the entire coolant has leaked out and has now broken the unit due to lazy installation the company will not admit they are at fault. If your thinking of air source heat pumps we also had water pouring into our utility room when they fitted this as they didn’t turn the water off. Also they didn’t tighten a radiator up and it leaked all over my daughter’s brand new bedroom floor buckling it all while she was 9 months pregnant. I would not feel confident having them install anything again and will do my best to stop it happening to someone else.
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www.infinity-energy.co.uk163 total • Write a review
Very efficient service. I recommend Infinity for the great work they do.
Date of experience: June 23, 2023
Infinity Energy were professional and helpful in providing solar panels and battery storage From initial enquiry through to system design and installation. There were a couple of minor hiccups but on the whole the process was smooth and the ultimate result successful. It was disappointing to have to wait longer than expected for our Tesla Powerwall but I understand this was because of high demand and delays outside the control of Infinity Energy. The installer was friendly and competent and explained everything patiently as well as having regard to our requirements as customers.
Date of experience: June 21, 2023
Very professional project management, good communication and a friendly, knowledgeable team. Good improvisation when faced with challenges and very tidy work. A quality offering.
Date of experience: June 21, 2023
US
We have been impressed with Infinity Energy Services from start to finish. All stages of the process from the initial response to our inquiry, to the design team, to the installation coordination manager and finally to the guys who did all the work relating to fitting the panels and finally clever electrical connections: these all worked perfectly, handing on from one to another and communicating excellently. At all stages those at Infinity were happy to respond to questions and make changes if required. Exceptionally happy, thanks, Infinity.
Date of experience: June 15, 2023
Pre-Installation Good communication by phone and email. No problems start to finish. Arrived on time for all appointments, survey and installation. Tidy, friendly workmen including the scaffolding team. Competitively priced. Comprehensive planning analytics before commissioning. Timely installation after commissioning. I went with infinity on recommendation of a work colleague who had PV installation. Post Installation feedback. Solar working fine. Wrong information given on the MCS certificate by Infinity which delayed my SEG appication. Damage noted to the roof membrane underlay from loft , directly below the installation. Photos sent to Infinity Energy, who deny it could have been anything to do with the installation. As the damage was not present before installation, i disagree with them. They made assessment based on 2 low resolution jpg photos emailed by me, rather than sending somebody out to survey the damage. Refused to make good the damage to the underlay, citing it was nothing to do with the installation. On the basis of the post installation customer care, i would no longer be able to wholeheartedly recommend them which is unfortunate as to this point i had been very pleased.
Date of experience: June 10, 2023
Excellent service from the team. The lady was very helpful and knowledgable when we were initially enquiring about battery storage for our existing solar system. It was unfortunate we had to wait a long time for the battery but given Covid and hold ups in China we understood. The guys and who came out last week and fitted the battery were very pleasant, helpful, quick and extremely tidy ! They asked where we wanted the battery installed and ensured we were happy with placement prior to putting on the wall and then took us through the App and other important info before they left. I highly recommend using Infinity Energy Services
Date of experience: June 6, 2023
right from the start I was treated with the utmost respect and professionalism, this company is the best to deal with. Having trawled thru loads of info on line, this was the most honest and up front company I have dealt with. The person who made the initial assessment of my property was 1st class and the two men who came to do the installation were a delight, second to none!
Date of experience: May 30, 2023
US
Infinity have throughout the process of my quoting, designing & installation of a comprehensive system of solar panels, electrical storage and EV charger been incredibly professional, flexible and collaborative. They are a first class business and I have met and dealt with many individuals from top to bottom who have universally been great at their jobs and easy and reasonable to work with.
Date of experience: May 19, 2023
