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Infinity Energy Services is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication.
The company were a good price and very helpful at the order stage. Luckily the paperwork was completed quickly, and Sam and Josh installed my battery earlier this week. They were very efficient, polite and a pleasure to have in my property. Very happy, as adding the battery to my solar system I am currently operating at 85% self sufficiency. 🥰
We were pleased with every aspect of dealing with Infinity Energy from start to finish. Communications were good, everything happened when they said it would and everyone on the team was helpful. We are delighted with system and wish we'd done it years ago. I would definetley recommend Infinity.
Phil and Shep were very professional and tidy. They came to sight early in the morning and were friendly and introduced themselves. They installed 14 solar panels in a day. It was on one of the hottest days but they worked at it until they got the job done. We are really pleased with the installation and would not hesitate to recommend Infinity Energy services. Thank you Phil and Shep 🙏🏽
They Installed air conditioning unit, they also installed air source heat pump at same time. Air conditioning unit not fitted correctly unknown by us and has now got to be replaced at my expense even after an independent engineer has came and looked at the unit and said he has never in his years seen one fitted so badly that the entire coolant has leaked out and has now broken the unit due to lazy installation the company will not admit they are at fault. If your thinking of air source heat pumps we also had water pouring into our utility room when they fitted this as they didn’t turn the water off. Also they didn’t tighten a radiator up and it leaked all over my daughter’s brand new bedroom floor buckling it all while she was 9 months pregnant. I would not feel confident having them install anything again and will do my best to stop it happening to someone else.
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www.infinity-energy.co.uk163 total • Write a review
This is an update. Infinity installed my panels +Battery 3 months ago at the system exceeds expectations. Infinity are very professional and there were no problems. I can thoroughly recommend them.
Date of experience: May 18, 2023
US
Always kept up to date from Infinity who replied promptly to my questions. Installation on the day was carried out professionally and in a friendly manner. I had the TESLA battery installed and the engineer went through the commissioning process in a professional manner. Overall very happy with the service we received.
Date of experience: May 15, 2023
The level of information provided helped to hone the final design. The installation was scheduled for two days but they managed it in one. The installers were helpful and left the area clean and tidy. Great job from start to finish.
Date of experience: May 10, 2023
Been great and professional from survey to installation. Arrive on time, explain what they're doing and what they'll need from you, when they might have to cut power to work etc. My only criticism was with the sub-contracted scaffolders, who partially blocked a critical door from opening and, when dismantling the scaffolding, just chucked the metal parts down onto the patio, damaging the brickwork edging and dislodging grouting. Infinity engineers themselves were totally respectful and helpful.
Date of experience: May 4, 2023
We'd approached a number of potential Solar Panel providers but our experience with Infinity was best - it was professional, courteous and competent. They did what they said they would do and made everything very clear so that we could evolve a set up that suited our needs. All the planning was straightforward and each step happened on time - scaffolding, fitment, commissioning etc... At all time the different members of staff were friendly and helpful. This wasn't the lowest quote but we felt it was the best and are vey satisfied with the result.
Date of experience: April 27, 2023
Very professional service, from the scaffolders to the ever so helpful roofer, to the hardworking and first class electrician. In fact, we received an impressive service from everyone at Infinity. The product looks really good, and we have no hesitation in recommending this company to you.
Date of experience: April 25, 2023
Infinity fitted 15 solar panels and a battery. From first contact to the fitting everything was very professional and all promises and dates kept. You will find cheaper but probably not better.
Date of experience: April 22, 2023
This company performed very competently with great customer service and professionalism. They are very prompt to respond to communication. They provided a detailed and well thought out proposal that defined the steps to be followed. Installation was completed on time with very good and polite installers.
Date of experience: April 21, 2023
I wanted a battery, solar diverter and extra solar panels installed. Infinity had installed my original solar panels at the end of 2018 and after inquiries with other installers, Infinity seemed to be the best company to fulfill my specific requirements. Certainly their after sales service since 2018 has been good so I was keen to use them again. To be fair there were issues with the installation but these were rectified without quibble and Kathryn and Amanda were very helpful throughout.
Date of experience: April 16, 2023
